Sound cutting out while on e-arc randomly.

Answered

Mark

• December 27, 2023 17:30

While using the E-ARC input the PowerNODE will randomly lose audio. If I mute and unmute the TV the audio returns until it happens again. This is occuring every 5-10 minutes and doesn't appear to be happening when using other inputs. Anything I can try?

0

• Official comment

  

  Mark

  • December 29, 2023 16:06

  I have had the PowerNODE for over a year and the issue just came up a couple months ago. I just switched the sound mode from AUTO to pass through on the TV side a day ago and so far haven't noticed any issues (fingers crossed).

  Thanks!
• 

  Bodi

  • December 28, 2023 08:51

  Lots of issues with Bluesound and E-ARC. I'm experiencing audio-drops on my Soundbar+ and SUB+ for 11 months now and although support is aware and able to replicate the issue, nothing has been fixed and I doubt it will ever will... I'm sure support will tell you to try different cables, reboot everything, blame your TV and whatever.

  0
• 

  King Culpa

  • December 29, 2023 09:00

  I had a similar error with my NAD778 as well. Then I got an up-to-date HDMI cable (highest specification). Then it went with e-ARC. Is the error also with ARC (without E ?)

  0
• 

  King Culpa

  • December 29, 2023 09:05

  specification was:

  8K Ultra High Speed HDMI Cable - 48Gbps, 8K 60Hz, 4K 120Hz,  eARC, ARC, HDCP 2.2 2.3

  0
• 

  Tony W.

  Product Support Manager

  • January 04, 2024 13:43

  Glad to hear it is working now Mark - if problems return, please select Help, Send Support Request in the App as our Support Crew and Quality Assurance team will want to see the log file of the POWRNODE. Please also include in the product description the make and model of the TV and also the content source (ie Painkillers on Netflix using an Apple TV).

  Thanks

  0

Please sign in to leave a comment.