Powernode N330 drops off network/app at random

Scott Gordon

• December 22, 2023 21:17

Hello,

I bought a Powernode N330.  At random intervals -- usually after 20 mins or so, it stops playing and loses its connection to Tidal or Spotify.  I've tried both apps and playing only from the Bluesound app -- same problem occurs.  I can reconnect it from any of the apps after a delay of 15-60 seconds.  I am using Iphone.  Help please!

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• Official comment

  

  Bjørn Ulvik

  Hi-Res

  • December 22, 2023 21:47

  Could be this?
  https://support1.bluesound.com/hc/en-us/community/posts/360050836174/comments/360013289654

  Players send SSDP (discovery and advertising) every 20 mins, so it's not random.
• 

  Scott Gordon

  • December 24, 2023 03:02

  Thanks so much for your reply.  Unfortunately, that is not the issue.  The settings suggested in the support post were already enabled.   can suggestions as to what else it could be? 

  thanks!

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• 

  Tony W.

  Product Support Manager

  • December 28, 2023 15:18

  Scott

  Spotify or Tidal - which one...

  If TIDAL; Connect or Deep Integration; https://support.bluos.net/hc/en-us/articles/19454479226391 

  If Spotify; Please see this helpful troubleshooting guide from Spotify;  https://support.spotify.com/us/article/storage-information/

  If both TIDAL Connect and Spotify Connect, this is home networking related; www.bluesound.com/network101

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