Vault V500 no blue light or connection

Answered

Martin Taylor

• December 21, 2023 13:18

My Vault V500, has always worked well, but on switching on power today, it can’t be seen by my network. The LED on the power supply lights as does the Ethernet jack and the optical port but the light on top of the unit, usually blue, doesn’t illuminate at all (just the briefest flash as power first switched on). The unit makes the usual quiet hum as it “boots up” but the unit can’t be seen by my network. I’ve tried doing a factory re-set but there’s no light of any colour on the button on top of the unit at all. Any advice would be welcome.

1

• Official comment

  

  Tony W.

  Product Support Manager

  • December 21, 2023 13:26
  • Edited

  Hi Martin

  Your issue has been escalated to our Support Crew - they will be reaching out directly via e-mail in the coming days to investigate. We are right up against the holidays so please be patient.
• 

  Fredrik Holmgren

  • March 17, 2024 20:24

  I have the exact same problem with my vault V500, did you find any solution to this?

  1

Please sign in to leave a comment.