Qobuz 17203926

Answered

James Fisher

• December 20, 2023 11:23

Hi

 

When using Qobuz I m getting 'service unavailable Qobuz 17203926'

 

It is working fine on my other devices but not bluesound. App and players are up to date. Subscription is up to date.

 

I have

- logged out and in

- checked for updates

- turned off the node unplugged and back on

0

• Official comment

  

  Tony W.

  Product Support Manager

  • December 20, 2023 18:14

  HI James

  This error is coming from Qobuz suggesting the song you are listening to (#17203926 in their server database) is currently unavailable...

  A combination of logging out and back in, rebooting your player and/or your router generally fixes that... unless for whatever reason Qobuz moved the song. If other tracks are playing fine in Qobuz it is likely that song. This is very rare...

  Logging out and back in solves this most times, rebooting the router fixes other times to clear the DNS cache on your router.
• 

  Rays Jazz

  • December 20, 2023 12:36

  Try deleting the BluOs App and reinstalling it. Try powering off your device, ie iPad, phone etc.

  There have been lots of problems lately on BluOs with Tidal, Amazon and Qobuz.

  0
• 

  James Fisher

  • December 21, 2023 13:30

  Hi Tony

   

  Thanks for that. I knew qobuz hadn't moved the song as I could play it on other devices.

   

  rebooted player, wifi router and modem. Signed out of qobuz and back in. Left it overnight. Now had it playing all morning!

  1

Please sign in to leave a comment.