Impossible to play Idagio albums
Answered
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Official comment
Hi Jan, I assume you are on the latest version and have rebooted the player and force closed the app once to eliminate the most obvious computer related stuff. If it hasn't solved please do a "send support request" so it captures your log file.
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No nothing works to solve the problem. Still I cannot play any album from the Android app. I tried it on 3 different devices. Something is wrong with the update of the app on 12 december.
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I would suggest that you log out of Idagio in BluOS and then log back in. Just asked QA to test it and they had no issues, so please try that
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Yes, that did the job. I had to clean first the memory of the app (or remove the app and install it again), after that I logged out and in again. That worked. It was quite a job, because I had to do it on all 3 my Android devices (phone, tablet, chromebook). Nevertheless, it worked. Thank you!
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I'm glad to hear it! I don't know why the certificates get that way sometimes. But glad there is a solution for it!
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My goodness... Every album is wrong again. I know how to fix this (I hope), but is this going on every single day...?
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Ok. Logging out and in again solved the problem on my phone, but on my tablet. I am not ably to get it done. Removing the memory doesn't solve it, neither uninstall and install again.. Quite annoying...
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Well. And now it stopped working on my phone again. Help..... I can't solve this myself... The connection with Idagio is rubbish...
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Hi Jan
Andrew's team believes they have found the root of the problem. Look for an App update in the very near future.
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Iam very glad to hear this! Hopefully this will solve the problem...
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We squashed the bug in "works" for all "works" and we intend to publish an Android update Tuesday
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Very good news!
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