Powernode subwoofer issue

Answered
rob reid
Hardwired Subwoofer output issue. With 4.2.0 and now 4.2.6. How many people have this? Why are the comments on this being deleted? I have now tested with 2x subwoofers and 2 different sets of RCA cables. Even with no physical input selected so either my Powernode is faulty or there is a software problem? If it’s not software it would be great to know as my unit is under guarantee.
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Comments

5 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Rob

    Glad to hear your dealer was willing to help here. No changes to DSP were made in BluOS 4.2.x (.0 release or .6 maintenance update) so honestly unsure how it was triggered without further 1:1 troubleshooting. Sounds like that is no longer necessary for you but The Support Crew can help by selecting Send Support Request in the App if need be.

  • Christopher Odd

    What is the actual issue?

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  • rob reid

    With RCA subwoofer connected there is an earthing sound and pop from the sub when changing input.

    I took it to the Hi-Fi chain I purchased it from and they exchanged the unit as they said it must be a HW fault.

    The new unit works perfectly, strange as the 4.2.0 update seemed the trigger the problem on my Powernode. I have seen some others say they had the same issue but the posts had been removed.

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  • Christopher Odd

    I’m having the same issue. And I posted about it early last week with no reply.

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  • Tony W.
    Product Support Manager

    sorry for delay Christopher - I just updated that post...

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