Pulse Mini 2i - no sounds

Answered
Bjar
My Pulse Mini 2i does not play sound. The controller via ipad/laptop shows that Tidal is streaming and playing to speaker. All other functions from app seem to control the speaker, e.g., led, reboot. I have tried rebooting as well as a factory reset, multiple times. It all seemed to start a few months ago when the player was playing sound when not in use. I heard faint static and indistinguishable music like a radio station out of tune. I rebooted and it seemed to work again for a time. Now it does not play sound at all. It would work for about 1 minute after a factory reset but then go silent. I have sent in a ticket and it’s been 18 days. Just wondering if there is a fix? Anyone else had this problem? I have one other Pulse Mini and two Pulse flex that work fine.
1

Comments

7 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    I see you have opened a request to our Support Crew. You are in great hands with them as they review the case and make a recommendation local to your region if it is in fact a hardware fault.

  • maartenvandekuilen

    I have the exact same problem with our Pulse Mini 2i, while other players are working fine.
    I am able to control the device as well as reconnect it, I also tried a factory reset. And unfortunately, I'm also not getting any response from the support team after I filed a ticket at 24 Nov.

    No idea what to do now, I think I need to wait for a next firmware update or hopefully some response on the ticket.

    1
  • Serge Muylle

    I have exactly same issue . All other nodes and speakers do work after the upgrade except the. Mini 2i. Reinstalled 5 times and still same issue: speaker is connected, seems to be playing…. But no sound .

    1
  • Richard

    My Pulse Mini 2i has exactly this issue. On investigation, there’s been a failure of a component on the class D amplifier board. That’s why there is no sound but everything else works including output to headphones.

    1
  • Bjar

    I wanted to add an update to this request. Bluesound did let me know they think it is a hardware fault with the amp. Offered a discount on new player (25%) or a cheaper out of warranty replacement. My player was just out of warranty.

    @Richard do you plan on repairing your player? Would love to try and do it myself.

    This does seem to be an issue as I have seen other posts with the same complaints. I hate to just throw the player away.

    1
  • Richard

    Hi Bjar

    Thanks for the update.

    My speaker is from August 2019, so well out of warranty now. It’s still disappointing to have a product fail like this. My first generation Pulse Mini is still going strong.

    0
  • Tony W.
    Product Support Manager

    Your Bluesound Player is not a kit. It is a finished goods product with no user-serviceable parts. We do not under any circumstances recommend or even condone opening your player. As mentioned above we will be happy to provide options by contacting support@bluesound.com with details of your region and proof of purchase.

    Thank you for understanding.

    -1

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