Earphones not unplugging

Answered

Giuliano Sollazzo

• December 02, 2023 23:02

After plugging the earphones i cannot hear anymore on my hifi even if the earphones are unplugged. What can i do?

0

• Official comment

  

  Tony W.

  Product Support Manager

  • December 04, 2023 19:10

  Hi Guiliano

  Please reinsert the headphones, and restart your Player. Once the pLayer has restarted, remove the headphone jack and play audio. If no Audio plays, please reboot it a second time, this time with the headphone jack removed. If you still have no audio, our Support Crew will need to take a closer look. Please notify them by selecting Settings, Send Support Request describing the problem. After reviewing the log file, they will e-mail you back with a recommendation of next steps beyond that.

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