"Recent stations" doesn't follow volume preset

Answered

Bodi

• December 02, 2023 15:56

When the Soundbar+ is muted (which happens when you turn off the TV), clicking on a preset from within the app (in this case a tunein radiostation) sets the volume to the programmed value. Good. However, when clicking the same radiostation from Recent Stations. The volume stays muted. Bad. Please fix so that choosing the radio station from Recent, it follows the preset.

0

• Official comment

  

  Tony W.

  Product Support Manager

  • December 02, 2023 18:40

  Hi Bodi

  The volume follows what was last selected. In your preset, you have stored a preset volume. Your SOUNDBAR should not be muted when the TV turns off, unless your TV is sending a mute command via CEC. We have seen some SONY brand TVs and TCL TVs do this while most Samsung and LG TVs follow proper CEC commands to stop audio.

  Please check your TV CEC settings in your accompanying TV Documentation.

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