Powernode keeps start playing music by itself

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3 comments

  • Official comment
    Tony W.
    Product Support Manager

    Hi Sean

    Pure guess here... you are using an Apple Remote and you have an open MacBook or iMac in the room. The Apple Remote is triggering your iTunes Library on that iMac or MacBook... 

    If I'm right, in your macOS System Preferences, disable your Apple Remote as an interface input.

    If I'm wrong, we will want to see the log file from your POWERNODE to see where the command is coming form. Please select Settings, Send Support Request in the BluOS App and once they review the log file, a member of our Support Crew will reach out via e-mail...

  • Sean Konrad

    Hello Tony,
    Thank you for your answer but unfortunately, that’s not a solution to the problem. But what I figured out meanwhile:
    It only happens as soon as I connect Apple TV to the powernode. And when I open the powernode app on my phone, I can also see how it switch and starts playing music in the power mode app. The music it plays is music that I have on my iPhone/in my iTune. It’s sort of like if the Apple remote is connected to the powernode app and makes it start playing. It’s extremely annoying because every time you want to start playing a movie, the app opens and starts playing a song. I tried everything and I couldn’t figure out how to turn it off….
    I already contacted the support through the app, unfortunately, nobody got back to me :((

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  • Tony W.
    Product Support Manager

    I already contacted the support through the app, unfortunately, nobody got back to me :((

    Thanks for your patience... we have admittedly been back logged but rest assured we will reach out

    0

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