BluOs 4.0 upgrade making my NAD C700 slow.

Answered

Lorcan Sirr

• November 29, 2023 18:51

Since upgrading to BluOs 4.0 even changing stations on Tunein can take up to 30 seconds. This used to be instant. Start up also takes ages. How can I fix this or do I have to wait for another upgrade?

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• Official comment

  

  Tony W.

  Product Support Manager

  • December 01, 2023 17:50

  Hi Lorcan

  Sounds like network lag. Reboot your router, wait 5 minutes, reboot your NAD C700 and then toggle your phone into and out of Airplane mode for about 30 seconds.

  If problems persist, please select Settings, Send Support Request so our Support Crew may take a closer look.
• 

  Lorcan Sirr

  • December 03, 2023 12:30

  Thanks Tony - after trying many times, that didn't work, unfortunately.

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• 

  Lorcan Sirr

  • December 21, 2023 16:49

  Tony - it has been 22 days since I first posted here, and no resolution. Several emails saying how busy you all are, but no meanginful response at all. This query mught be 'answered', but it's certainly not resolved. 

  I thought you had a turnaround time of 2 days. 

  Could someone please email me with a non-automakted response. This is beyond a joke at this stage.

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• 

  Tony W.

  Product Support Manager

  • December 21, 2023 17:48

  Hi Lorcan

  I see you have yet to send a log file as suggested...

  If problems persist, please select Settings, Send Support Request so our Support Crew may take a closer look.

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  Lorcan Sirr

  • December 21, 2023 18:00

  Hi Tony. I sent a support request which seems to be how to send a log file. I've done it again now.

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  Lorcan Sirr

  • February 23, 2024 18:01

  Hello. It's now nearly the end of February and this lag issue is not resolved. I'm waiting about two weeks now for your colleague to reply to my email. I've done everything suggested and it is not working. Can somebody please assist?

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