Since the last BluOs software upgrade, explicit Tidal content was disabled

Answered
Ricardo Piergallini

I was able to access explicit content without problems until the latest BluOs update arrived, since the update I was unable to view discs with explicit content. 
I realized a few days later, I didn't change anything and the albums with explicit content stopped being seen on the BluOs.
When I try to authorize open content on BluOs, Tidal ignores my request, I think there is a problem with Tidal - BluOS APIs or interfaces.

Screnshot showing explicit content enabled on Tidal:

Screnshot showing BluOs where Explicit content is disabled, but every time I try to enable it Tidal returns the screen with it disabled.

I apareciate your Help

0

Comments

5 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Ricardo,

    See the same community thread using this link - https://support1.bluesound.com/hc/en-us/community/posts/18941075803671

    Thanks for #LivingHiFi

  • Ricardo Piergallini

    To solve the issue with Tidal, is it possible to revert the release change?
    I have been working in IT for years and whenever we make a software change we plan for a fall back in case the new version affects the service to our clients.

    Maybe we could enable this solution for customers while you develop a new software upgrade to correct this incident.

    1
  • Soul Man

    Makes sense to me. Either give people the option of older working version of software. OR implement bug fixes more quickly. I would be happy with either rather having to suffer with a broken software version that doesn’t meet my needs.

    0
  • Ricardo Piergallini

    You have implemented a software upgrade that you obviously tested poorly, I know that these are things that can happen, I am an IT specialist and I know that you cannot test everything, but it is unacceptable that you have not provided a fall back solution in case of failures that affect service to users.
    I use Bluesound as the only input for my HiFi equipment, I need to access my favorite music, I would appreciate a compromise solution urgently, I can't listen to my music.
    Best regards

    1
  • Tony W.
    Product Support Manager

    Thank you for your feedback Ricardo...

    Meanwhile, please see this thread for an answer to your current issue; https://support1.bluesound.com/hc/en-us/community/posts/18941075803671

    0

Post is closed for comments.

Didn't find what you were looking for?

New post