TV Remote Now Controlling Bluesound Speaker

Answered
Oliver Paterson

TV Remote Now Controlling Bluesound Speaker which I never setup to do. I turn my tv on and it also turns on my Bluesound speaker and whatever I was last playing starts playing. Any help appreciated

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Comments

7 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Oliver

    If your Bluesound player is connected to your TV using HDMI, yes it is likely CEC is controlling this. Check your TV documentation to adjust or remove CEC settings if this is not desired.

  • Oliver Paterson

    Hi Tony,
    Not it's not connected.

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  • Tony W.
    Product Support Manager

    Check out this Help Centre Article on how to clear any inadvertently created IR codes; https://support.bluos.net/hc/en-us/articles/360039214453

     

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  • Oliver Paterson

    No Joy.

    I reset the IR on my android and my laptop and the tv remote still controls the pulse speaker

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  • Oliver Paterson

    Ok. Fixed it

    I deleted the speaker group so that the two speakers were individual again and then I went into both the speakers IR learning and cleared all at the bottom.

     

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  • Oliver Paterson

    So the issue is every time I create a group with 2 speakers in it, my TV remote starts to control the speakers. WHen I ungroup them the TV remote no longer is an issue

    Bluesound, can you look into this pls

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  • Tony W.
    Product Support Manager

    Hi Oliver

    It is not possible - somehow the codes are being programmed in. Please check that all codes have been removed from all players. If you need further 1:1 troubleshooting, please select, Settings Send Support Request in the App so our Support Crew may review your player logs.

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