Bluesound responds to TV remote even with "IR remote" disabled

Richard Carlson

• November 24, 2023 14:39

As the title says, my Bluesound Vault 2i responds to the TV remote even with "IR remote" disabled in the player settings.  Specifically, pressing the "APPS" button my Sony TV remote restarts a paused play queue.  Changing the remote channel in player settings doesn't affect this behavior.  Not a big deal, but annoying - anyone have suggestions?  BTW, I do not own a RC-1 and always control the Vault 2i (and several Nodes) with either the Windows or iOS apps.  Does anyone know what I can do about this?

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 27, 2023 20:25

  Hi Richard

  The IR you disabled is specifically the RC-1. Bluesound Players do not come preprogrammed. Not sure how this would have happened if you were not using CEC via HDMI. 

  Check out this Help Centre Article on how to clear any inadvertently created IR codes; https://support.bluos.net/hc/en-us/articles/360039214453
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  Oliver Paterson

  • November 26, 2023 13:54

  I am having similar issues. 
  
  I have a pulse 2 speaker and everytime I turn my TV on my pulse turns on and vice versa. Driving me nuts

   

   

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  Richard Carlson

  • November 27, 2023 22:04

  Thank you, Tony, clearing all IR codes took care of it.  

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