Can't find MDC module (NAD C368) since last update

Søren Pedersen

• November 22, 2023 19:50

After the latest 4.0 app update, I cannot find my player from my MDC module in my NAD C368. 

Have tried everything from re-booting with/without ethernet cable; Rebooting and resetting the MDC module from the menu and physically removing and inserting the module again. The player is still not to be found and/or it does not go back to hotspot mode - nothing shows up in the networks settings.

I was trying to update firmware in the C368 but unfortunately it won't work, so don't know it that would help.

Do you have some good ideas?

 

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 24, 2023 20:39

  Hi Soren

  I have escalated you to our good friends down the hall. The NAD Support Crew will be in touch via e-mail.
• 

  Stig Floberghagen

  • December 14, 2023 09:17

  Same problem here. Always these problems.

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• 

  Stig Floberghagen

  • December 14, 2023 09:19

  Also, it is right that the Bluetooth signal only reaches 50 cm? When the phone or tablet is used further from the blueos module the signal stops

  -1
• 

  Tony W.

  Product Support Manager

  • December 19, 2023 20:00

  Hi Stig

  Please reboot your router, wait 5 minutes, power down you C368, count to 10 , then power it back up, wait 5 more minutes, relaunch the app.

  If problems persist or return, please e-mail support@bluos.net.

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