Tidal Connect stopped working with PowerNode

Answered

Bratislav Pantelic

• November 22, 2023 10:25

Hello. Streaming (from MacOS and IOS) to Powernode suddenly stopped working. Tidal Connect doesn't even appear anymore as an option in the Sound output selection. But BluOS Controller works well, so I'm assuming it's not the WiFi router that's causing the problem. Also, the fault doesn't seem to be with the Tidal app either since the issue persists on both the IOS and the MacOS apps. I rebooted everything several times. Any suggestions would be appreciated.  

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • November 22, 2023 12:35

  Hi Bratislav,
  
  Try rebooting your network router. You might not think it but your router plays a major role in your regards to your network's traffic.
  
  If issue persists, please send us a support ticket to support@bluesound.com and a member of our support team will reach out to you soon.
  
  Thanks for #LivingHiFi
• 

  Ștefan Roșu

  • January 19, 2024 19:04

  Hi! I've the exact same problem. It started after the last update, a few days ago. BluOS streaming using Tidal is fine, but Tidal streaming directly doesn't even see the Bluesound POWERNODE, like it does not exist.

  I've reset the POWERNODE, reset the router, even reset my mobile phone and to no effect.

  Any solution from the previous case here I can try?

  Thanks,
  Ștefan

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• 

  Tony W.

  Product Support Manager

  • January 29, 2024 20:27

  Hi Stefan

  In The BluOS App, please select Settings, About and ensure you are on BluOS 4.2.10 as this update deals specifically with TIDAL connect and Android devices.

  If you are, please select Settings, Send Support Request so we may review the log file.

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• 

  Servet Turan

  • February 02, 2024 21:18

  Hi Tony,
  I have problem with Tidal Connect as well. I can see Node but it doesn’t play anything when I use Tidal Connect. However tidal in Bluos is working well. As Stefan mentioned that it started after last update

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  Daryl Denny

  • February 03, 2024 21:43

  I too am experencing an issue with tidal connect as of late, source is an iPhone 14 Pro running iOS 17.3 when the tidal connect options is slected I can select my NAD T778 but no music plays. Tidal plays as it should when using the BluOs app.

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