3 players in upgrade loop with last update

Answered

Erik Hopmans

• November 21, 2023 19:11

I have an 1st Gen PowerNode, pulse mini and pulse flex 2i. Since the firmware update that I received a few days ago all 3 players are in an update loop. they show a blue light, but cannot be found in the iOS app. Every 5-10 minutes or so, on all 3 players, the light turns red as if it is updating and returns to blue (again not visible in the app). All players are connected wired. Although I never have networking issues with other equipment, I also connected a player wired to the internet router directly, as well as was able to set it up with WiFi (disconnect wired, connect to player WiFi, instructed it is connected to my home network wirelessly) , all to no resolve, players remain invisible in the app and keep on trying to upgrade (red light indication, returning to blue). This first happened when upgrading to the new v4 of the iOS app, with 2 of my players, then I was able to resolve it by manually reinstalling the firmware by USB, but very recently you have removed that option. As you can understand I am not very pleased. Please instruct me what to do.

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • November 22, 2023 12:37

  Hi Erik,
  
  I have escalated your feedback to a support ticket. A member of our support team will reach out to you regarding your issue.
  
  Thanks for #LivingHiFi
• 

  Chris J

  • December 21, 2023 08:11

  I see exactly the same problem on my Pulse Mini 2i, Soundbar Pulse+ and my NAD C3050 LE. Had to do a factory reset on all 3 players to get them back into the app. This is the second time this has happened after a player update. All seems to run smoothly regarding the update but when it comes to rebooting after updating - nothing and the players are gone from app on iPad, iPhone and iMac. 

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  Erik Hopmans

  • December 21, 2023 08:16

  After some back and forth with support I also did a factory reset after which it all worked again. I also asked how to approach the next update because this happened 2 times in a row already.

  Eric from support mentioned to make sure the speakers were not grouped when performing an update. My speakers are basically always grouped, so before the next update I first ungrouped them and then all went well.

  I had never heard about this ungrouping requirement before, but I’ll make sure to do that from now on. Might be good for bluesound to emphasize this requirement (or ungroup as part of the update process if possible). N=1 I know, but hope that helps.

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  Chris J

  • December 21, 2023 08:26

  Sorry to say but don't get your hopes up too high regarding ungrouping being the solution. All my players are never grouped and I had the problem the last two updates. 

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  Erik Hopmans

  • December 21, 2023 08:37

  Ah that’s too bad. I was hoping that would prevent future problems, since it was really annoying. Let’s hope they fix it then soon.

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