the blues app is not working on all of my apple devices since the last os update

Answered

Fred Leibl

• November 20, 2023 23:15

The zoo loads but the screen only has outlines of the icons

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• Official comment

  

  Mark T.

  Sr. Support Crew Member

  • November 22, 2023 12:24

  Hi Fred,
  
  On those Apple devices that are having issues discovering your Bluesound devices, make sure they are on the same network as your Bluesound devices.
  
  Try disabling mobile data forcing your apple devices to use your WiFi local network.
  
  If issue persists, follow Rays Jazz's suggestion to perform network reboot and then try again.
  
  If after all these suggestions and you are still having issues, please send us a support ticket to support@bluesound.com and a member of our support team can help you with your issue.
  
  Thanks for #LivingHiFi
• 

  Rays Jazz

  • November 22, 2023 10:10
  • Edited

  Have you tried rebooting your router, node and power off your Apple devices?

  "start with power cycling your Router and once it’s back up then power cycle your Node again. You may also have to close all the apps on your iPhone and restart it."

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• 

  Lasse

  • November 23, 2023 13:10

  Same issue. Cannot load home-screen, have been like this for days now. The other panes open though. And YES, network has been restarted.

  1
• 

  Lasse

  • November 25, 2023 18:39

  Mine was fixed by a simple restart of the soundbar

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• 

  Rays Jazz

  • November 25, 2023 19:11

  Yes but it may keep happening, mine just did it again, getting a bit fed up with it now.

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  Danny M

  • November 26, 2023 19:56

  why you guys dont take this serieus? I know at least 4 friends having this, and also here a lot of have this isse.

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• 

  Mike K.

  • December 04, 2023 14:08
  • Edited

  I have the same problem, but only on my iPad. The app works on my Android phone, but no longer has any connection on iPad.

  Update: I uninstalled and reinstalled the BluOS app and that fixed the problem.

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• 

  Tony W.

  Product Support Manager

  • December 03, 2023 23:17

  Hi Mike

  Check and see if Local Network Access has been disabled on your iPad; https://support.bluos.net/hc/en-us/articles/4404851892503

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• 

  Rays Jazz

  • December 08, 2023 00:58

  BluOs is on the local network, that is not the issue. This problem is getting worse, happens all the time now, everyday I'm having to reboot and power off everything.

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• 

  Jordi Vilà

  • July 21, 2024 07:17

  The issue still exist. Unable to open bluOS app. Cannot load any screen.

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