Comments

11 comments

Date Votes
  • Official comment
    Mark T.
    Sr. Support Crew Member

    Hi Fred,

    On those Apple devices that are having issues discovering your Bluesound devices, make sure they are on the same network as your Bluesound devices.

    Try disabling mobile data forcing your apple devices to use your WiFi local network.

    If issue persists, follow Rays Jazz's suggestion to perform network reboot and then try again.

    If after all these suggestions and you are still having issues, please send us a support ticket to support@bluesound.com and a member of our support team can help you with your issue.

    Thanks for #LivingHiFi

  • Rays Jazz
    • Edited

    Have you tried rebooting your router, node and power off your Apple devices?

    "start with power cycling your Router and once it’s back up then power cycle your Node again. You may also have to close all the apps on your iPhone and restart it."

    0
  • Lasse

    Same issue. Cannot load home-screen, have been like this for days now. The other panes open though. And YES, network has been restarted.

    2
  • Lasse

    Mine was fixed by a simple restart of the soundbar

    0
  • Rays Jazz

    Yes but it may keep happening, mine just did it again, getting a bit fed up with it now.

    0
  • Danny M

    why you guys dont take this serieus? I know at least 4 friends having this, and also here a lot of have this isse.

    0
  • Mike K.
    • Edited

    I have the same problem, but only on my iPad. The app works on my Android phone, but no longer has any connection on iPad.

    Update: I uninstalled and reinstalled the BluOS app and that fixed the problem.

    0
  • Tony W.
    Product Support Manager

    Hi Mike

    Check and see if Local Network Access has been disabled on your iPad; https://support.bluos.net/hc/en-us/articles/4404851892503

    0
  • Rays Jazz

    BluOs is on the local network, that is not the issue. This problem is getting worse, happens all the time now, everyday I'm having to reboot and power off everything.

    0
  • Jordi Vilà

    The issue still exist. Unable to open bluOS app. Cannot load any screen.

    1
  • Alex Bell

    Same here, be it with my iPhone or my windows computer, 80% of the time the app works between 5 seconds and 2 minutes and then no way to reconnect and control my Qobuz music stream on my Roksan Attessa.
    Exactly the same issue on my brother in law’s setup with the node and Deezer…
    This is extremely frustrating knowing that I bought my new amp precisely counting on a flawless use of BlueOS but this has really been eating me up for 3 months now and now I have to deal with my advice to my brother in law to get rid of his Sonos setup for a Node and we’re both experiencing the exact same issue and can’t listen to more than 2 tracks without having to reboot the app and / or the system endlessly until we can reconnect for 2 minutes tops to listen to 1 or 2 tracks and have to start all over again.

    0

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