BLUOS 4.2.0 not playing correct tracks tidal in “TRACKS”

Answered

Bert-Jan Rietveld

• November 20, 2023 22:24
• Edited

I have installed BLUOS app with newest firmwARE on 2 iphones. I have premium Tidal HIFI PLUS subscription. When I want to play songs listed in TRACKS and approach TRACKS via HOME or FAVORITES only the first (top down) 28 songs will play correctly when I pick them on the touchscreen. Further down the list a different track than selected will start playing from the list. I could get the correct track in case I would first touch the three dots and choose “play now” from the options . Only when I approach TRACKS from MUSIC ( bottom option) all is going well all through the list from start to the end. In the TIDAL app  itself all is working well. 

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• Official comment

  

  Andrew H.

  Brand Manager

  • December 06, 2023 22:37

  Thanks for the feedback, we will see if we can replicate.
• 

  Bert-Jan Rietveld

  • December 07, 2023 05:08

  Please do as I am waiting for a solution desperately.

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• 

  Bert-Jan Rietveld

  • December 11, 2023 20:16
  • Edited

  Dear Andrew ,
  I received a rather useless reply today from wich it was clear to me that my problem was surely not tried out  nor that anyone made a duplication attempt. I was told that I should reinstall the ios app. as this was updated last week. Such a generic advice obviously hoping it would solve and clean up your stack of issues in the pipeline . My issue still remains the same with all possible updates installed. You said you would try to duplicate the matter. Did you do so? I tried it on several decices from friends using bluos and found the same issue on their set up. Please give me some good reply as I am really not satisfied with the way my communiction is dealt with. I hope you understand that. No hard feelings but just getting a bit upset by the very long period it takes meanwhile to get a serious reply…

  Very best regards
  Bert

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• 

  Andrew H.

  Brand Manager

  • December 11, 2023 21:22

  @Bert, sorry for the advice on replacing the app, yes we have replicated and it is queued for work.  It is a combination of a BluOS patch (small) and an app update afterwards (also small)

   

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  Bert-Jan Rietveld

  • December 11, 2023 21:29

  Hi Andrew, good to hear that the issue is adressed. Main question now is when do you expect it to be solved? (Rough time frame)

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  Bert-Jan Rietveld

  • December 13, 2023 18:01

  You and your team nailed it Andrew! Thanks. Satisfied BLUOS customer again. End good all good!

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