Slowed and Garbled Audio on Pulse Soundbar+

Answered

Justin Martin

• November 16, 2023 21:10

I have an issue where the audio will intermittently slow down and do a pitch shift and become all mumbled and garbled. The only way that seems to fix it is to power cycle the Pulse Sound bar. Obviously that is not a long term solution to continually reboot the sound bar. Does anyone have a fix for this ?

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 17, 2023 14:49

  UPDATED OFFICIAL COMMENT

  Hi Justin

  We have replicated this issue and hope to resolve in a near future update. You can resolve this quickly by having a new communication handshake in your HDMI connection. Three quick ways to do this...

  1. Toggle TV Source from say Netflix to a cable or satellite box - let some content play, then switch back and you should be ok.
  2. Reboot your SOUNDBAR by selecting Settings, Diagnostics, Reboot in the BluOS App
  3. Pull the HDMI cable from the SOUNDBAR, wait 5 seconds push it back in

  These again are work around and we hope to publish a fix soon.
• 

  Mark T.

  Sr. Support Crew Member

  • November 17, 2023 13:29

  Hi Justin,

  Please send us a support request ticket using the BluOS app. This way BluOS will automatically send a diagnostic log file for your SOUNDBAR+. Once we have it in our system, a member of our support team will reach out to you and help figure out your issue.
  
  Thanks for #LivingHiFi
  
  
  

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