Slowed and Garbled Audio on Pulse Soundbar+
AnsweredI have an issue where the audio will intermittently slow down and do a pitch shift and become all mumbled and garbled. The only way that seems to fix it is to power cycle the Pulse Sound bar. Obviously that is not a long term solution to continually reboot the sound bar. Does anyone have a fix for this ?
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Official comment
UPDATED OFFICIAL COMMENT
Hi Justin
We have replicated this issue and hope to resolve in a near future update. You can resolve this quickly by having a new communication handshake in your HDMI connection. Three quick ways to do this...
- Toggle TV Source from say Netflix to a cable or satellite box - let some content play, then switch back and you should be ok.
- Reboot your SOUNDBAR by selecting Settings, Diagnostics, Reboot in the BluOS App
- Pull the HDMI cable from the SOUNDBAR, wait 5 seconds push it back in
These again are work around and we hope to publish a fix soon.
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Hi Justin,
Please send us a support request ticket using the BluOS app. This way BluOS will automatically send a diagnostic log file for your SOUNDBAR+. Once we have it in our system, a member of our support team will reach out to you and help figure out your issue.
Thanks for #LivingHiFi0 -
same issue here. So far no solution provided except restarting the soundbar.
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I just got the soundbar. I have this same issue with a brand new product. Only way to resolve are the options above and those need to be done each time I start the tv.
Seems like a need to replace the bar with a new one0
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