BluOS and Tidal nightmare!

Answered

Scott Branham

• November 15, 2023 01:58

This week entire albums are missing from NUMEROUS artists inside BlueOS (Tidal) but they are all available on tidals app and webpage...in BlueOS, SONGS from these now missing albums, appear in "my favorites" tab and I can actually play these favorited songs!!! But when you click the 3 dots to select "go to album" its goes to a blank screen. You can also search for the album your playing songs from and it doesn't appear... even though the tracks are in your favorites list. Example Artist: Ghost, Album: Impera. songs from it are in "my favorites" but search won't find the album. Also band : Any given day, album: Savior. Artist Metallica, Album Master of Puppets. Album will not populate!!! Yet im listening to my favorite track from my old favorites tab. Also, when selecting tidal in BluOS, it defaults to " no explicit content" and will not save when trying to change it! I thought that may be the issue?

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 15, 2023 20:46

  Hi Scott

  This sounds like a communication issue with TIDAL servers as we are not getting reports of this wide spread.

  On the Music Tab, scroll down to Music Services and select Manage. Log out of TIDAL. Restart your Bluesound Player and then log back in.

  If problems persist, please select Settings, Send Support Request in the App.
• 

  Scott Branham

  • November 15, 2023 21:14

  I've done this procesure 3 times. I've even uninstalled the app and reinstalled. Yes, I've posted this twice as its been days and blusound support is non-responsive, no one calls, emails, or is offering assistance. Its 100% a bluOS issue that never happened till this 4.0 happened. Even after I turned off the 4.0 interface, the same issue is happening.

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  Florent

  • November 17, 2023 18:28

  Don’t waste your time they’ll keep blaming third parties, they’re doing the same with me and only blaming Spotify 😅

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• 

  David Hunt

  • November 28, 2023 22:21
  • Edited

  Having similar issues here - first noticed that albums are not coming up when searching. 

  Update - I've noticed the same thing happening re: explicit content - which I'm pretty sure explains the issues. Has anyone worked out how to sort this out??

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  Janusz Centawer

  • March 31, 2024 10:49

  I found a solution. In BluOS, you need to go to Tidal settings and change adult content.

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