Streaming Issues with new firmware 4.2.0

Answered

Jeffrey A Pierce

• November 14, 2023 21:22

Ever since upgrading to firmware 4.2.0 last week, I have intermittent cuts in the stream only when streaming on Qobuz. The sound just stops and then picks up again where it left off after a second or two. I do not have this issue when streaming via Spotify connect.  

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 15, 2023 20:33

  Hi Jeffrey

  Sounds like network lag - Qobuz is lossless compared to compressed Spotify. More information means more packets. Qobuz audio is about 7-14 times the amount of 1s and 0s as Spotify.

  Reboot your router, wait 5 minutes, reboot the player, wait 5 more minutes. If the issue persists or returns, please select Settings, Send Support Request so we may take a closer look.

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