Please make the volume buttons on my iPhone control the Bluesound app

Answered

Scott

• November 14, 2023 05:28

My #1 biggest request for years now is for the Bluesound app on my iPhone to work like every single other music app on my iPhone and have the volume buttons on the side of the phone control the Bluesound volume when the app is open. It is very annoying to have to switch views in the app to change the volume, then switch back to the view I was using.

I have no idea why it's designed like this and was very disappointed when it wasn't fixed with the recent update to BluOS 4.0.

Is this ever going to get changed, and if not why not?

2

• Official comment

  

  Tony W.

  Product Support Manager

  • November 05, 2024 15:59
  • Edited

  Hi Scott

  Here's Apple's rule of thumb... are you controlling the volume of the Phone or Tablet...?

  When using the BluOS App, you are not as the BluOS App is a remote control to have a third-party device listen to music.

  When using a streaming service App such as Spotify or TIDAL or when casting audio from your phone or tablet via AirPlay or Bluetooth, the iPhone or iPad is playing music redirected to an end-point speaker.
  
  Does that explain it...?
• 

  woodie

  • November 14, 2023 06:10

  have the volume buttons on the side of the phone control the Bluesound volume

  Hmmm...it does this on my Android tablet.

  -1
• 

  Soul Man

  • November 14, 2023 12:46
  • Edited

  It would be a nice feature.

  -1
• 

  Scott

  • November 14, 2023 22:18

  Thanks for the clarification. I originally figured it might be an Apple iOS thing when the functionality went away. However, since I started using Tidal and can control the Bluesound volume with the side buttons when using the Tidal app, it didn't make sense that I couldn't do the same in the Bluesound app. It seems like it ought to be possible if it can be done for the same devices over wifi with another app.

  1
• 

  Scott

  • November 16, 2023 05:46
  • Edited

  Yes, thanks, but it doesn't make a lot of sense when I can use the volume buttons for some apps (Tidal, Spotify, ...) but not with BlueOS when playing the same content from the same source over the same network to the same end device. The BlueOS app is performing the same function as a streaming app when playing music, so why apply rules for a remote control? I'd guess that >95% of the time anyone is using the BlueOS app, it's to stream music, so why would it not be categorized as a streaming app? The user experience for the majority of your customer base would be significantly improved if different rules could be applied.

  I really like the BlueOS app, but this is a significant detractor.

  0
• 

  Gert-Jan van der Kamp

  • November 05, 2024 15:48

  I’m sorry guys I just switched to iPhone from android and this is borderline unusable. When I’m in another app and want to turn the volume down a bit it takes multiple swipes and clicks to get to the volume control while the buttons are unused. What else could a user want other than turn down the only app that is outputting music? Surely there’s a way around this, other apps do this apparently. Apple can’t possibly want to annoy users like this there has to be some misunderstanding.

  0

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