Sticky case

Answered

mark crossley

• November 12, 2023 12:50

I have now had 2 devices with a sticky case.. one was repaired under warranty, 4 years ago.. and my flex I've just had to clean off.. I bought my devices 7 plus years ago, I'm now looking at buying another device. A soundbar plus Please tell me if this sticky issue is not happening on newer devices now..

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 13, 2023 16:36

  Hi Mark

  Like many consumer electronics companies, we have moved away from that rubberized silicone casing material on our newer products.

  Please purchase with confidence.
• 

  Rays Jazz

  • November 12, 2023 19:16

  Have you tried cleaning it with alcohol?

  I got that on some old lenses, the rubber parts got sticky, I cleaned them with pure alcohol and that got rid of most of it.

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  Robert Gordon Mercer

  • July 03, 2024 19:01
  • Edited

  Denatured alcohol worked for me. My Powernode 2 was nearly as tacky as selotape but I used half of a 50ml Cussons Carex bottle of hand gel. It did leave a very tiny amount of smearing due to the other ingredients but it also left the front Blusound logo intact. I now have a nice smooth and clean Powernode 2.

  I hope that helps somebody.

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  Richard Stubbins

  • July 22, 2024 16:20

  I had the same problem - a sticky surface on my Node. As other people suggested, I used Isopropanol, or isopropyl, alcohol 99.9% and a cloth (actually an old T-shirt) and rubbed the surface to remove the sticky rubber coating. This worked well; it only took 20 minutes; it didn't take much effort. The Bluesound logo remains on the front panel. I was quoted £90 for a new casing plus shipping costs. The £9 Isopropyl bottle from Hexeal via Amazon was therefore a bargain!

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