Firmware downloads

Koen Vingerhoets

Dear,

Why can't I find any firmware downloads anymore? One of my (6) BluOS devices fails to upgrade since I bought it. Always manual upgrade - fine.

But I can't find it anymore. The page to request it seems gone. Why?

Furthermore, browsing your site (https://bluos.io/wp-content/uploads/2023/11/) I see that contrary to other months/updates, there seems to be no firmware uploaded? Has it been pulled?

My unit is stuck in a continuous update cycle... my son likes to sleep with his music on. But not today.

Thanks,

Koen

1

Comments

25 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    BluOS has always been delivered using a software update process in the App. When a newer version is made available, you are prompted in the App. You can also manually check if you say no to the prompt by selecting Settings, Check for Update.

    Due to a number of security and privacy issues, we have had to discontinue the practice of being able to download BluOS manually.

    If you are having problems with a wireless player, please try disconnecting it and temporarily wire it directly to your home router.

    If you require assistance upgrading your player, please e-mail support@bluos.net and we will be happy to walk you through several tips to download and update BluOS using the App.

     

  • Mike Majors
    • Edited

    Yes, it appears the Firmware request link has been removed. However I did find this In downloads section-

    Firmware Downloads

    Download the release notes for all models here:

    To download a copy of the firmware for your Bluesound unit please contact support.

     

    I hope this helps.

     

     

     

    2
  • Koen Vingerhoets

    If you click "contact support", you actually end up this page :)

    So yeah :s

    0
  • Koen Vingerhoets

    I've done +10 manual firmware updates, that's ok for me. It's a PC with speakers in the end... and PC's have to be updated. But hiding the firmware... that's a pity :(

    3
  • Mike Majors
    • Edited

    I totally agree. Are you saying there is no way to contact support?

     

     

    0
  • Koen Vingerhoets

    Of course there is, just fill in the support form. 

    But it used to be easier, for the previous firmware I had to complete a form and the link arrived immediately.

     

    1
  • Mike Majors

    I see, it should be easier accessible for sure. 

     

    1
  • Brian
    Lossless

    If you can translate from German you may find some of the firmware here:

    https://bluesound-deutschland.de/software-downloads/

    0
  • Koen Vingerhoets

    Thanks Brian! German is my fourth language, so I can.

    It points to version 4.0.2, which is not the latest IMHO.

     

    0
  • Mike Majors

    Unfortunately, for now you will probably have to wait for the requested firmware. Please let us know how long it takes for a response.

     

    2
  • Rays Jazz

    Have they stopped the latest upgrade? I have not done it yet, as heard there were problems with it. I was getting prompts to update, everytime I turned it on.

    0
  • Koen Vingerhoets

    All my other devices are ok on BluOS 4.2.0.

    It's just my son's Pulse Mini 2i where it (always) fails to upgrade. My daughter's Pulse Mini 2i is just fine, just like soundbar and the Flex'es elsewhere in the house.

    Alas, the contact form to request firmware is gone as well.

    So I don't know. Patience is a virtue.

    0
  • Keks1973
    • Edited

    Here it was a Pulse Flex 2i too.

    After a support request I got a download link in a type of data storage to get the version 4.2.0 firmware.They wrote this is because of security reasons. For me it isn't  really clear. If there is the possibility to do a manual firmware installation, these firmware shall be avaiable to all in the public, everytime they want. Its not so convinient to handle a firmware update for several playes on this way.

    I hope they will tell and explain all about this in the near future.

    0
  • Rays Jazz

    Still hearing about problems with this upgrade. Someone has lost access to their Qobuz streaming due to this. I'm going to trial Qobuz next week. Firmware updates should be done on the player.

    1
  • Permanently deleted user

    Thank you for your reaction, Tony. 

    I understand you're facing security and privacy issues, but now you're exporting your concerns to all your customers. I should get you on a call with my 9 year old son to explain him how your concerns make it impossible for him to listen to his music when going to sleep. 

    Again - I have 6 BlueSound devices. Update works like a charm, except for my son's device where it always has to go manual. I also upgraded manually to 4.0.2, and many others before that one. We've been in touch before about his device, to no avail. His device (Pulse Mini 2i, just like his sister) goes to the end of step 1 and the ends up in a loop. Always has been like this.

    Manual upgrade was actually the solution :) I'm happy to accept a replacement unit to give you and your colleagues all the time required to figure out what is going wrong and how to patch the app. For now, I would appreciate to become the local hero again and patch his Pulse Mini 2i with firmware (support ticket 384063 from 11/11).

    Thanks,

    Koen

    2
  • Mike Majors
    • Edited

    It seems Blue OS is not listening to it`s customers. One step forward two steps back.

     

    2
  • Tony W.
    Product Support Manager

    Hi Koen

    Rather than 'fix the issue', let's 'solve the problem'. Our Support Crew will be in touch to try and understand why one of your players does not update properly while all others on your network do.

    0
  • Permanently deleted user

    Thank you Tony. I was hoping it would be an "AND". Fix the issue now, solve the problem for the future.

    I appreciate the support and quality of your products. Wouldn't have bought the soundbar & subwoofer otherwise. Let's move things then.

    2
  • Koen Vingerhoets

    I used to have a lot of NAD devices. So I checked out their site.

    Any idea why I can still download firmware there? https://nadelectronics.com/nl/product/mdc-bluos-2i/

    https://nadelectronics.com/wp-content/uploads/2023/10/C390_usb_stick_4.0.2.zip

    I'm sorry but it's bugging me.

    0
  • craig
    • Edited

    Yeah, this is disappointing.  My Soundbar wont update over wifi no matter how strong the wireless signal is, so it's either use a USB stick or pull the whole fkng thing off the wall and carry it to another room with an ethernet connection. That's annoying enough, but what's really kind of whack is this weird paternalism against letting us just download it and install it as we've been doing. Bad vibes from Bluesound.

    0
  • Tony W.
    Product Support Manager

    Hi Craig

    I have escalated your issue to our Support Crew so they can troubleshoot WHY it doesn't upgrade as it is designed to. They will be in touch via e-mail.

    0
  • craig
    • Edited

    @Seppi thats what i ended up doing. Long story short, the soundbar+ just does not want to update over my wifi. never has. this workaround will have to do, because I'm not going to wait around for support so that I can give them more of my valuable time.

    0
  • craig

    got another email from support basically saying "hold tight, due to high volume of requests, we'll get to you when we can." anyway, many lessons learned this time around.

    0
  • Hany

    Thanks for support Tony W. and Koen Vingerhoets.

    For some reason, it works and I followed the steps sent to me from Bluesound technical support to send the logs of my device, but before that, it was ok it finished the update smoothly and back function again.

    Thank you all

    0
  • Tony W.
    Product Support Manager

    Our pleasure

    0

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