Now when I select a song a totally different song plays!!

Answered

Andrew Bennett

• November 10, 2023 19:06

Just updated blueos, selected a song from my music and a different song plays ! I think it’s related to an issue I reported a few days ago , what happened then was I would select a track from my music and when I went back to select the next track I could only select a song up to the ‘B ‘s in my music library. Now it’s even worse!

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 10, 2023 21:22

  HI Andrew

  If this is happening with music from your Local Library, we have seen this when your Local Library Index Database has been corrupted.

  To purge and rebuild your local library index, select Settings, Diagnostics, Rebuild Index. In Windows or macOS, Diagnostics is in the Help menu.

  If after a Rebuild Index, the issue continues, please select Send Support Request from the same menu so our Support Crew can review your log file and find out what went wrong.
• 

  Andrew Bennett

  • November 11, 2023 10:35
  • Edited

  How long does the re-indexing take ? 
  It’s been saying “ please wait “ for sometime now 

  it’s now 40 minutes , still says please wait 

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• 

  Alain DW

  Lossless

  • November 11, 2023 06:26

  Windows app 4.0.2; BluOS 4.2.0 : not the same issue but similar maybe.

  When I uploaded some new tracks on my NAS library and did the re-index, a previously loaded track showed the album art of one of the new tracks. All album art is embedded in the Flac tags.

  A rebuild index set things right.

  Something in the re-indexing procedure must have lost track and corrupted a cache?

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