4..2 Favorites will not load. “Couldn’t Load Content”. Tunein or just the favorites star ⭐️ at bottom of home screen

Answered
Tom McNeish
I’m sure someone is working on a fix. Please advise if there is a possible solution to get the favorites to load. Updated to 4.2 and still not working. Thanks In advance for addressing this.
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Comments

13 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    HI Tom

    Is this the issue you are seeing; https://support1.bluesound.com/hc/en-us/community/posts/18804916024855?

  • Tom McNeish

    Hi Tony,
    Pretty much just use tunein and library.
    Not experiencing the referenced problem.
    Tunein favorites says couldn’t load content
    Try again
    Does not work.

    Favorite star ⭐️ on the toolbar by home highlights but nothing happens.

    Possibly two different issues but favorites are unusable and I tried both ways to get something to come up.

    Please advise.
    Thanks
    Tom

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  • Tom McNeish

    When is the next update due out that will hopefully correct this problem? Thanks Tom

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  • Tom McNeish

    Hi Tony,
    Status on this shows answered but it’s not answered because the problem you referred to is not the problem I have described.
    Thanks
    Tom

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  • Tony W.
    Product Support Manager

    Hi Tom

    Your issue has been reported to our Quality Assurance team - they have investigated it and have provided information to our Product Development Team to resolve in an App update. Look for an update in the coming week or two.

    Thaks for understanding.

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  • Tom McNeish

    Hi Tony,
    Thank you 🙏
    Appreciate the status information and acknowledgment of the issue.
    Thanks Tom

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  • Rolf Stäger

    If I deactivate the new user interface in BLUOS 4.2 then I have the Tuneln favorites back..

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  • Tony W.
    Product Support Manager

    Fixed in BluOS 4.2.6 and Android or iOS App 4.2.2 - all released earlier this week on December 12th. 

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  • Domenico Perrotta

    Hi Tom: it seems to me that the issue is not fixed. Under my iOS App 4.2.2 BuOS 4.2.6, the favorites are not accessible.

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  • Phil 3100
    • Edited

    Is it the same issue that I described here? (Android app 4.2.3 and at least the preceding two releases):

    https://support1.bluesound.com/hc/en-us/community/posts/19800214397591

    Not fixed for me either, but I've found that if I create a Custom URL in TuneIn (and it doesn't even have to be a valid and working URL) the Favourites screen and TuneIn link in the Most Used section of the Home screen both populate my TuneIn favourites correctly.

    If I delete the Custom URL, they fail to populate with my favourites list once again.

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  • Domenico Perrotta

    I also tried to deactivate the new user interface, as suggested in this conversation by Rolf, but the "Disable New Interface" button is not present, or is not visible, on my screen (according to what I see in your web pages, it  should be at the bottom of the Help & Support section of the User Interface tab).

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  • Phil 3100
    • Edited

    In the current Android app, it's under User Interface at the top of the Help & Support section of the Settings screen. Tapping on User Interface opens a new screen which contains the Disable New Interface slider.

    And disabling the BluOS 4.0 interface also restores the Favourites functionality for me too, as does the adding a Custom URL via TuneIn "trick" I mentioned above.

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  • Nick Katzenberger

    Disabling the new user interface worked for me.

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