System collapse

Answered

Fritz Steyben

• November 07, 2023 15:08

A month ago I  made a request concerning the non-functioning system controller. Your software update seems to have disabled the prior code. After waiting two weeks, I was sent a questionnaire email that did not really address the problem, then a reply referring to a non-existent link claiming a fix. I decided to uninstall and re-install the new software on my desktop, which produced the same error message. I then made a fresh install on a fresh iPad resulting in a different front page with colors, but with a dead update link.
So, no progress after a month, and the whole system is non-functional. Your automated support system just kind of dumped me and hopes I will just go away. Will you be able to provide a working system following the collapse of your version 4 controller?

I am unable to accept phone calls during normal hours.

0

• Official comment

  

  Tony W.

  Product Support Manager

  • November 07, 2023 15:38

  Hi Fritz - I would check your junk folder for a response to address your issue that was sent to your e-mail account on November 1st.

  Please continue to work through that channel to resolve your issue. Please also white list your junk folder on your e-mail to allow for communications from bluesound.com, bluos.net or nadelectronics.com so our Support Crew can continue to address your issues directly with you via e-mail.

   Thanks for understanding.

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