Cancelled my M23/M33 order with my audio dealer.
Answered
Well, my audio dealer isn't too happy with me. I cancelled my order for the M23 and M33 I made after all of the problems with BluOs 4.0. Why would anyone buy a new product that doesn't have software that works. Going down later to look at the HiFi Rose and other streamers. Didn't really need new amps, just thought a pair of mono amps with a streamer would be a nice retirement present to myself. Besides ruining the Q, 4.0 also scrambled all my Amazon albums replacing a lot of them with MP3 quality instead of Ultra HD.
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Official comment
Hi Michial
We are very sorry to hear this. We do apologise for the inconvenience and understand we did not meet your expectations in this manner. Rest assured your feedback has been read by our Management Team here.
We do hope you reconsider this purchase and try the NAD M33 in your home as most of our Authorised NAD Dealers do have 30-day return policies.
I wish I could say software problems do not happen, but they do in this modern world. In reviewing this Community site, I do hope you also see an organisation willing to stand behind your product and get it right.
Either way, we do wish you luck in your new system and hope it brings you many years of enjoyment in your well earned retirement.
Tony
Anthony Williamson
Product Support Manager – Lenbrook International
Bluesound | NAD Electronics | PSB Speakers -
Update should have been an optional Beta version. Until the bugs were worked out. Not forced on everyone and sorry, maybe we will have it fixed in a month, maybe not. My problems except wrecking my Amazon songs were not that hard to fix. Could have simply made the area where the three dots are on IOS wider so people don't accidentally hit the song, album, or playlist. Or not have an auto delete playlist. Are there really that many people who complained about manually deleting the play list. How lazy are they? Hell, sometimes I didn't use my streamer for a few weeks or even a month, and when I turned it on I was happy there was already a queue full of my favorites loaded up. Sorry but had I not fired up this streamer and found out about the software problems and brought that M23 and M33 home and found out the software was messed up, I would have been livid at spending that much money on a streamer that only half worked. Maybe you are wealthy enough that it is no big deal. But that amp set is a lot of money to me. And I expect to use it out of the box, not wait a month while you guys play with software. It wasn't broken. You Broke It. And I'm moving on to another brand and company who knows how to beta test software until it works right. Thanks, you just saved me nine thousand dollars. And cost NAD that amount. Michial Seifert
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Sorry Michial, but complaining on multiple threads here doesn`t help you or anyone else. Please understand you`re POV is not the only one. I am very happy with not having to delete every time I select a new album.
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And you have the option to not read any of my posts. And if you were reading other posts on this you would see there are several others who are also not happy with the update. You do you, we obviously use the system differently than you do. It worked fine for over three years.
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For what it’s worth, I agree with Michael on this one and personally told BluIs group the same thing in some of my individual chats with them
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I also agree with Michial. I've been trying to sell my NODE N130 since April as I've had enough.
Tony: "In reviewing this Community site, I do hope you also see an organisation willing to stand behind your product and get it right."
If that's the case, why is the bug in the link below still an issue over 3 years after it was first reported? Browsing an artist's catalog by release date is useless in many cases whilst this is still occurring:
I'm only seeing an organisation that seems to take an inordinantly long time to fix reported bugs, or just ignores them all together. Sorry to be negative, but it's frustrating.
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I totally agree with Pete. Bluesound thinks they know what's best for the customer and are ignoring many requests and wishes.
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