After 3 days of trying to upgrade to 4.0…
Answered
… and only after numerous reboots of my node and router, without knowing how or why, I finally seem to have got it up an running. Sort of: the sound quality seems off and I’ve definitely experienced skips in playback of my library. The playlist populates on my phone but not on my tablet. Please bear in mind all this stuff worked prior to my upgrading to 4.0. Somehow I suspect the software to be extremely oversensitive to less than ideal conditions in terms of wi-fi connection and the state in which the router and the software is found: connecting directly via Ethernet cable seemed to work whereas an attempted wi-fi connect would be more problematic. Generally during the update attempts I constantly wondered if the process hangs, has stopped, is just taking a very long time, or if a reboot will resolve things. I hardly dare switch off the equipment in case it falls off a cliff again and I’ll have to go through another round of reconnecting the player (node2) to my network. It should be redundant to mention that this state of affairs is entirely unacceptable. I can update my phones, tablets, media-boxes, computers etc without having to go through upgrade hell. Why can’t Bluesound offer a similar experience? It’s not the first time either that I’ve been utterly frustrated by this piece of kit.
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Official comment
Hi Jens
A lot to digest here so I have escalated your feedback to one of our Support Crew to provide some 1 on 1 troubleshooting here. They will be in touch via e-mail.
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Same issue. Notthing stats how long the update takes
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Perhaps I should recount what then transpired....
Very long story made very short: on second try I managed to convince the local Hi Fi klubben to send the unit to repair, luckily I was within the three years extended warranty, as I suspected a faulty wifi module. Lo and behold, the wifi module was indeed broken and the fault was repaired.
Did I ever recount that my first node2, the gen. 1, died when it blew its power supply?
My personal conclusions:
-hardware seems to be overly fragile when it cannot be trusted to reside in the rack without suffering such major failures.
-owners of Bluesound equipment should not rule out hardware failure if their issues persist or have not been solved by contacting support.
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