My turn with problems uptade.

Answered

Guyl Ouel

• November 02, 2023 18:51
• Edited

Hello, it's my turn to have problems since the update. I have 3 bluesounds and it is now impossible to change the presets and I have to reconnect each time I want to use a bluesound. In my opinion, the techs did not check the new update before launching it to everyone. Too bad so many defects for everyone. Unnecessary headache. I think I should have kept the ifi zen stream. Too bad for me

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• Official comment

  

  Tony W.

  Product Support Manager

  • November 03, 2023 12:31

  Hi Guyl

  Reboot your router, wait 5 minutes, reboot your players, wait 5 more minutes, try again.

  If problems persist, please e-mail support@bluesound.com

   
• 

  Alex

  • November 08, 2023 11:42

  I do appreciate the support we are getting in this forum from the Bluesound team but this 'reboot router, reboot players' stuff as the answer to so many different issues has got to stop at some point. We should not have to do that unless there has been some network config change. Upgrading a device (or multiple devices) doesn't qualify here, sorry. If a reboot is required following an upgrade it should happen automatically. No router intervention should be required. We live in an IoT world with tens and sometimes hundreds of devices interconnected. If all devices required that many reboots we'd be doing nothing else but going around rebooting things.

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• 

  Alain DW

  Lossless

  • November 08, 2023 11:55

  The multiroom application is very demanding of the quality of the network, in my experience.

  First you need a decent router and correct configuration. Assigning fixed ip-addresses for every Bluesound device and prioritizing these adresses if possible (depending on the make of your router) is very helpful, if not essential.

  Until now I never had to reboot the router after an update of the player(s).

   

   

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