BluOS 4 just does not work!!!

Cedric Bertin
I can’t use my Powernode with the New app. When I launch a music on Amazon music, it freezes with a « couldnt load content » and I have to close the app, I can’t have the hand. It’s on iOS (iPhone 15) and both amp and phone are on the wifi network (5G). It’s incredible to fight as often with this app, during do many years!!!
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Comments

8 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Hi Cedric

    All your symptoms sound home networking-related. Please reboot your router. Wait 5 minutes then reboot your players, wait 5 more minutes and relaunch the App.

    In the meantime, I am escalating your feedback to one of our home network Support Crew specialists who will help you with some great home networking best practice tips.

  • Cedric Bertin

    Now I Even don’t have any access to my Powernode player. It disappeared from the app! It was connected , i tried to add a musical service, it did not work and the player disappeared ! I closed and opened the app, it’s not there anymore. What a POS!

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  • Cedric Bertin

    I shut off the player and shut on and it got back. I tried to add a musical service but it eternally turned in void (glasshour) because the player disappeared. Incredible ! Send back the old app please !!!!

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  • Cedric Bertin

    My iPhone has no problem with the network router, mi iPad has no problem, my smart TV has no problem with it. The only app with a problem with the router is yours. I already start again my router and now I will try a factory reset of the router but it’s unbelievable

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  • Cedric Bertin

    I tried everything, and there is always a white bar loading and « couldn’t load content ». I tried ipv4/v6, désert everything, hard reset the powernode, the wifi 2,4 & 5Ghz , everything

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  • Rüdiger Maria Müller

    Same problem on Ipad since update. Thank God I have my Android devices at my disposal where it works perfectly.

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  • Cedric Bertin
    • Edited

    Finally the support team succeeded to make the updating but through a laptop. They took control from my laptop, did the software update from distance on my laptom (teamviewer), and after that it worked on every tools. Thanks to them.

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  • Cedric Bertin

    So maybe try to dowload the app on your laptop computer then do the same.

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