Node X solid red light, now shutting down

Answered
Tilvantil

As I was listening to music on my brand new node X, on tidal, it started cutting out, and then just stopped, and a solid red light came on. I unplugged it, it started back up gave me a blue light, I started listening to music again, and it started cutting out again, then while there was no music playing it made these bass noises through my speakers, and then shut down again. I have restarted my phone, my Anthem avm70, and Marantz MM8807 amp, and the node x will restart, and play for a few minutes and do the same thing. I am plugging my node x into a power conditioner as well. I also have it triggered to come on when my anthem avm70 comes on.

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Comments

7 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    HI Tilvantil

    Remove the power conditioner. Plug it straight into street power.

    If the problems persist or return, please select Settings, Send Support Request in the BluOS App so our Support Crew may take a closer look.

  • David Levine

    Did this ever get resolved and if so, what was the fix? I sold my 2i recently to upgrade to the x and have experienced the same issues out of the box.

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  • Seppi Evans
    Hi-Res

    Please see
    https://support1.bluesound.com/hc/en-us/community/posts/20708126792983/comments/20711024449943

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  • David Levine

    So USB out only works on certain devices? That sucks, pardon my glibness. I’ve used a cellphone with a usb adapter and it played just fine through the Prima. Unsure why that wouldn’t natively be possible for my current setup. As far as tidal, it’s not lag it’s about the node not showing as a connect device

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  • Seppi Evans
    Hi-Res

    Your DAC wants a computer attached to USB with drivers installed, better ask the manufacturer why or if they have any new firmware to get over this limitation.

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  • David Levine

    I spoke with Prima Luna and they stated that all streamers are compatible. The blurb in the manual is specifically for a computer input scenario but that is a one off. Their team stated to get with the streamer team to work out the issue because all inputs on the Prima are designed compatible out of the box with the exception of a few computer systems which need a driver

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  • Seppi Evans
    Hi-Res

    The PrimaLuna Evo 100 DAC converts USB to S/PDIF so you may as well use Optical out.

    Saw you posted about this nine months ago so follow up the support ticket you raised at the time for clarification.

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