POWERNODE 2I TV sound

Answered

Øystein E

• October 31, 2023 12:13

Hello 
I have a POWERNODE 2I connected to a Sony tv via HDMI and this has worked seamlessly for a couple of years. 

Recently more often than not when turning on the tv there is no sound. I can usually fix this by unplugging and plugging in again the POWERNODE 2I, but i need a permanent solution. What do I do? 

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• Official comment

  

  Tony W.

  Product Support Manager

  • October 31, 2023 12:16

  Hi Øystein

  We have heard of a small handful of consumers experiencing this but having a hard time replicating it in our QA Lab. Can you please select Settings, Send Support Request so we may review your log file and provide some work arounds.

  Thank you in advance.
• 

  Øystein E

  • October 31, 2023 12:40

  Ok. Will do. Note that I did a factory reset yesterday, dont know if thats relevant for the log file. 

  Please keep me updated on this as the unit is currently "out of service" for our normal use(TV). 

  Thank you 

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  Nico

  • October 31, 2023 15:07

  I also have a Sony tv and I use the headphones out socket to connect it to my Node. Sony and HDMI have alway, been a bit wonky and using the headphones out socket is rock solid. It also gets rid of the volume delay over HDMI.

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