Node failure after software update BluOS 4

Answered
Jan Eijrond
My Node 2 is not working anymore after the software update to Blu OS 4. Is shows a continuous red light, it does not update firmware manually and even the factory resetting does not work. Please help me out!
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Comments

4 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    Sorry to hear this Jan

    I have escalated your issue to our Support Crew to investigate options available to you.

  • Jan Eijrond

    Hi Tony, any updates from the support crew on this issue?

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  • Roberto Djadoenath

    I also experience issues since the new version of BluOS has been integrated. I listen a lot to my music from a USB hard disc. All of the sudden the files can't be played / recognized anymore. I have adder a Pulse M to my collection and both my Pulse Mini and Pulse M are unable to read the files on 2 hard drives which used to play with the old BluOS version.

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  • Tony W.
    Product Support Manager

    Hi Roberto

    Please see this Help Centre Article to now access your USB drive on both your players; https://support.bluos.net/hc/en-us/articles/360037137354

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