Don't forget us

Answered

Marc Eisen

• October 30, 2023 20:13

I suspect I speak for more than myself: a music fanatic who is tech inept. I'm big-smile happy with my Vault 2 library  (from circa 2017) and even happier streaming Tidal through it. But now, due to the failed upgrade. I have a steaming heap of nothing emitting from my speakers.  (I can get Tidal through other devices). When the folks at Bluesound untangle the car crash, customers like me are going to need hand-holding while we upgrade, reboot and hope for the best. Please keep this in mind. Thanks!

Marc

0

• Official comment

  

  Tony W.

  Product Support Manager

  • October 31, 2023 12:45

  Hi Marc

  We honestly are always thinking exactly about the experience you are describing. We are sorry to hear about your experience and hope to publish an update very soon to resolve your issue.

  Thanks for writing in.
• 

  Andrew White

  • October 30, 2023 20:49

  But yet for others, the saying "Music soothes the savage beast" make this somewhat of a pickle event.

  Just kidding of course. It sounds like they are getting closer to resolving the issue. I suspect that once they apply the patch an d push out the upgrade, it will be a minimal amount of effort to get back to what it was. I did see some precautions about the proper use of the USB attached devices and making them visible on the network.

  0

Please sign in to leave a comment.