Powernode 2i start playing by itself since last update, when nobody is home.
Answered
Hello Community, I have really strange problems with my Powernode 2i since the last update. First, it starts playing by itself, it began a few weeks ago when i was in the backyard. I went inside the house to pickup a tool when i noticed that my subwoofer was playing music, nothing in my bookshelfs? I am alone and i was not using the system at all. I had to unplug the powercord to stop that, replug it after 10 sec.
Half an hour later i went to buy something at a local store, was out of home for about 20min. When i came back, music was playing at MAXIMUN LEVEL. The only way to stop that is to unplug the powercord.
2 weeks later i factory reseted the amp, went in every settings to be sure that the amp is ready to play. Same problems --- music stars to play at any times and/or volume control is at maximum instead of being at the last level used.
Another strange problem --- the amp is often dead, no blue light on it. I have to unplug/replug the powercord.
Is anyone had these kind of problems with a unit?
Thanks
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Official comment
Hi Fixon
We have seen this before. It is almost always caused by Spotify Connect. In the Spotify App, under Settings, Devices please ensure the Spotify App only shows Players local to your network when being used.
We have voiced your concerns to our Partners at Spotify.
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Hello Tony,
I don't use Spotify, i use Deezer and 2-3 stations on TuneIN.
I had always used the BluOS app to stream my Deezer, i don't pass by the Deezer app and do a Connect or Airplay way to the Powernode.
I am an A/V installer since around 20 years, never saw strange problems like that. Took me a day to factory reset the amp -- yellow light on the amp -- not possible. I read forums on yellow color, i think one person had the problem before, you ask him to call you. Finally i was able to factory reset it, it went to the new version. Used the amp for an evening --- no problem at that time. Next day was another story!! -- music start at anytimes or the amp fall dead -- no blue light. Have to disconnect the power everytime.
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Same problem here with a Bluesound Pulse 2i; this was a song played from the Vault 2 (NOT Spotify).
So many problems since 'upgrading' to BluOS4; players have become useless now.
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Please check Music, and next to Services, select Manage and look under Spotify for the account logged in. If anyone in your network used Spotify once, it is connected to their Spotify account. This is how Spotify Connect works.
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Dear Tony,
From this reply (and other replies on other posts) I’m not confident yet that Bluesound is taking things seriously… of course I hope I’m wrong!
My setup:
- Bluesound Vault 2 (BluOS 4.0.2) connected to NAD amplifier
- Bluesound Pulse 2i (BluOS 4.0.2)
- iOS App: 4.0.1 (iOS 15.7.9, iPhone 7)
- Windows BluOS Controller 4.0.2 (on various PC's: Windows 10 & 11)
Since the ‘upgrade’ to BluOS4 both my players have become reasonably unusable; an incomplete selection of the problems that occur since the upgrade is listed below.
- Players lost in app (randomly losing connection and connecting again?).
- Library randomly not found in app.
- Player very often doesn’t play songs when I press PLAY in the app. Half an hour later the stereo scares / surprises me when it suddenly starts playing music (half an hour delay in receiving the ‘play’ command)?
- When I play a whole album it adds the album to a playlist; when I press on a song further in the playlist it doesn’t play that song.
- Player starts playing songs at night when in bed.
- Major delays or not reacting at all.
- Windows File Explorer can’t access the device well (tested on 2 PC's); Root folders are shown, when navigation thing are very slow or freezing. Deleting an empty folder took 1 minute and 9 seconds to complete. When copying files (from Vault 2 to PC) it freezes all the time or works for a short while but after / within a few folders (say max. a few hundred MBs) the devices freezes again and doesn’t react at all (also let’s say about least 15 minutes afterwards).
- Maybe a downgrade to 3.x firmware is an option but I don’t want to lose the music stored on the Bluesound Vault: I don’t only mean the music from the library (folder: ‘Music’) but also music outside this folder (that is not indexed; in the custom folder ‘Music_NONindex’ for CDs / parts of the library I’m not interested in at that time but don’t want to delete yet).
- Freezing / not reacting much / most of the time.
All of my devices are connected by LAN (so not dependent of WiFi signal), all my devices have ‘fixed’ IP addresses (assigned based on MAC addres filtering by router). Power off and reboot of router, switches, Bluesound players, etc. was done. Re-indexing library was done. All other devices and smarthome products in the network work flawlessly (Synology NAS, Dune media player, Chromecasts, PV-inverter, EV-charger, smart thermostat, TV, smartphones, tablets, computers, printer, smart scale, dishwasher, watches etc.) so no reason to assume that a network error causes the sudden problems with the Bluesound devices (coincidentally at the same time as the BluOS4 upgrade was executed).
Please don’t point at ‘Partners at Spotify’, customers router, or other reasons outside Bluesound. Sure it’s important to rule out other possible causes but the reality is my players (and those from other customers) worked fine before upgrading to BluOS4; since the BluOS4 upgrade everything went downhill.
I don’t mind if Bluesound isn’t able to provide a solution within a few days but do expect a “we are aware of the problems since the introduction of BluOS4 and are working hard on a solution” instead of pointing in other directions.
I really hope I can use the players in a normal way again soon.Kind regards,
Guido Louman0 -
Hi Guido
As stated, in the vast majority of these cases (upwards of 95% of any reported cases), the root cause was someone launching Spotify Connect. One of our Sr. Support Crew Members will be reaching out via e-mail to investigate your system further.
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For brevity, let me reiterate Guido's final two paragraphs above. My setup includes Vault 2i connected via LAN to router/modem and a Node 2 connected to my preamp. Because of distance separation I rely on Wifi for Vault to Node connection. I have installed BluOS 4.0.2 on my Samsung Smartphone and on my PC desktop running Windows 10. Still waiting for the app for my Amazon Fire tablet to be added to the Amazon app store.
I do not, and never have, used Spotify. Period.
I'm not experiencing the raft of problems I've seen outlined above. However, since installing the new app my players continually lose their connection to the apps. I have to continually reboot both the Vault and the Node so they can be "re-discovered" by the apps. I have rebooted by router/modem. I get anywhere from 12 to 36 hours of connection after each reboot, then the music stops and I have to reboot to establish connections with the players again. Never had this issue with the previous app; after the update it's become an issue. There is definitely a bug in the app. I do hope you are working to address the issue.
Best regards,
Bill Enright
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Oops, coda to above.
Forgot to mention: Every time the apps "lose" the connections to the players I get the following pop-up message from the App:
"PLAYER NOTIFICATION
Authorization is no longer valid. Please log in to your TIDAL account again."
As I have never had a TIDAL account, I'm wondering if this is in some fashion connected to the bug we are experiencing. I only use my BluOS system to listen to my music I've stored in the Vault; I use no streaming services at all. Perhaps a clue to the issue?
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Bill
Your issue is completely different. Your home network router is blocking traffic. I am escalating your issue to our Support Crew so they can arrange an appointment to take a look at your home router and make some best practice recommendations.
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Hi Tony,
I tested my Powernode last weekend and the volume went to MAX 3 times during a listening of 2 hours. Unplug the unit was the only solution to stop that.
I was thinking about your Spotify Connect thing and realized that my oldest daughter came home the day before all the problems began. She has a Spotify account and yes she used Spotify Connect on my Bluesound system that day.
As you suggested, yesterday i went in her phone and ENABLED what you sais --- the Spotify App, under Settings, Devices please ensure the Spotify App only shows Players local to your network when being used.
I will test the Powernode in the next days and let you know if something change.
Regards,
Marc
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I believe the cause of your issue is the Police’s 1981 album “Ghost in the Machine”. That particular album causes random playing of people’s audio systems. There was a hidden “Easter Egg” in the CD and digital files that made this start to happen on October 17th of 2023. You may want to remove that album from your system in order to stop the phantom music start ups.🤔
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Hi Marc
So glad to hear - as mentioned above, we continue to discuss this feature with Spotify and the confusion it may cause.
As for GoGo - uhm no.. that's definitely not it... but it took me years to see the true easter egg on the cover of "Ghost in the Machine". Like all other Police Albums, it is a picture, or rather caricature of each, Stuart, Andy and Sting...
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Hi, we’re having this same problem since friends from abroad stayed at our place. The speakers keep blasting around 3am waking us all up with their music! Do we need to have them change anything on their phones or is this something we can do on our end? my kids and I are getting a little traumatized by the middle of the night jarring wakeups and I’m ready to make my husband get rid of these speakers!!!
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And to clarify, the friends are no longer here - they are in Europe so it makes no sense that they’d be able to play music on our speakers from so far away, can we remove them somehow?
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Ok thank you, I’ve let then know to change their settings. We have all Sonos speakers and an only a few bluos and I’ll say that this never happens with the Sonos speakers, only the bluos. While I understand that this is a Spotify glitch it’s only a glitch in relation to Blue Sound. This is something Blue sound should be actively seeking a workaround and fix for such as a toggle to only allow local devices on their system. Clearly this is something Sonos has already worked out.
- Sincerely, A very tired mom who has been woken up nightly at 3am due to this blue sound issue0
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