For Pete Sake, please stop updating your software!
Answered
I cringe every time I see an upgrade message. I die a little inside when I know I will need to spend hours trying to fix your fix. Yesterday there was music and sound, today my soundbar turned into a brick.
It can't find my players so I followed "recommendations" and reinstalled app and it just ... does ... nothing. Please don't tell me to reboot my router because that's the Bluesound version of Microsoft's "reboot solves everything" or Fonzie's "hit the jukebox."
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Official comment
Hi Paul
Thanks for the feedback and we do appreciate your frustration. When BluOS updates, it does require your Players to reboot and re-authenitcate with your router. Routers are getting better over the last few years but many ISP-provided routers older than even a couple of years do not handle Smart Devices well as they are designed for a computer, 2 or 3 Phones and a TV. That's about it. Many homes now have 15 or even 25 Smart Products in their home.
We re-direct you to our Support Crew who can help you manage this with tricks such as DHCP reservations and other home networking best practices. You can also check out our home network troubleshooting guide at www.bluesound.com/network101
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I wish Bluesound would be more open concerning the issues they are having. All I see are the comments so I extrapolate that things are pretty messed up. But other than various rebooting suggestions from Bluesound support, there are no official explanations of the larger scope of problems they are having and no predictions of when they will be resolved.
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But, they are receiving larger than usual calls. Oh and reset your router. I can't even downgrade to the previous release because I followed recommendations to uninstall, reboot my phone and reinstall, which installs the latest version!
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The Fonz, hahaaa!! Indeed, version 4.0 had a new trick with the usb stick, BUT DON’T LEAVE IT IN, as if it’s the consumers fault that things don’t work now. Tricked indeed.
The Nue sound from Bluesond?
Patience.
And pull that stick out.0 -
Ok, so my players have been found. I didn't do anything and they just reappeared. I can play music but wasn't able to change the audio settings at all. And it wasn't playing my TV. After some searching of settings, it looks like the autosense turned off with this latest update. Turned it back on and it's working now. Keeping an eye on this.
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I take it back. Played 3 songs and it stopped and now a blue circle is just spinning around the Play button. And my soundbar is gone again.
Get it together Bluesound or you'll end up as also-rans in the audio world
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Tony, while I appreciate what you're saying, the stock answer is glossing over the fact that v4 broke the app. It's clear from all the posts that something is wrong and it can't be all the customers' routers. Rebooting my players is fine. But constantly telling us to reboot our networks is not. As you noted, I have multiple devices running on my network. When they update, they do not require me to reboot or restart my router. My mesh network is brand new and handles everything else with no effort on my part
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Hi Paul
Thanks for the feedback and by all means I am not glossing over the issue and am happy to provide answers. As you can also see I have been very active out here providing updates with a number of 4.0 issues.
The issue you are seeing, as I am saying is not a 4.0 issue but is an issue anytime an upgrade happens.
As suggested, contact us and we can give you pointers so you do not have to reboot your router every time but understand, the issue, as much as we want it to be resolved in BluOS, cannot as the problem resides at the Router end. We our however willing to help you out in preventing the issue from happening.
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