Connection lost and irratic behaviour
Answered
I have a Vault 2i, Vault 2 and 1 Pulse Flex connected through network cable and 1 Pulse Flex connected through Wifi. Ever since the 4.0 software upgrade I have had several problems. First all the artwork disapeared but after a long long rebuild index period it was operational again. But than I noticed that the connection between my players was sometimes lost. My main Library is on the Vault 2. And sometimes, when I am listening to music from my library the music stops and I am confronted with a animated play button on my Android device that keeps turning round and round. At best the music starts again after a few seconds but most of the time there is no music for minutes. This all happens on either device I play my music on. I have done a reset on my router and on all my players but still the problem persists. Any suggestions?
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Official comment
The issues you are seeing are consistent with general network router caching issues. Please remember that your BluOS Player reboots during a software update.
Please reboot your router, wait 5 minutes, reboot your Players then wait 5 more minutes. If problems persist or return, please select Settings, Send Support Request in the BluOS App so our Support Crew may take a closer look.
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Hi Patrick - ever since the Bluos 4 upgrade I have been having similar issues to you. I have a Vault 2 and 2 paired Pulse Minis all of which lose connection intermittently and have to be reset. Like you I had to rebuild my Vault 2 index (12+ hours) but still I am having connection issues
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He Gary, as a last resort (my request for help is still pending with BlueSound) I have tried to do a factory reset and that seems to be the trick untill now. Maybe you could try do a reset as well?
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Hi Patrick - have tried everything I can think of - factory reset of all devices, I have even tried a different (mesh) network all to no avail- all that works is rebooting the device which allows for about 10 minutes of listening before it drops again
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Well, I tried an d Iost. I was listening to some music and now I am looking -again- at a play button that keeps on turning......
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I had high hopes because the vault was still usable after a factory reset and 3 hours later, without any music playing. But as soon as I started playing, after 15 minutes it lost connection and since then, no connection.....
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Issues with new update, lose connection to powernode on app, app fails to locate player, issues switching from HDMI Arc to playing music, issues with switching from tidal app to bluesound app and back. Get notifications that app could not load content. Can't switch to player on my tidal app. And can't open tidal on my bluesound app.
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Same issues for me after 4.0.
Any solution coming soon?0 -
Similar issues as all comments.
Have done all the resets and waiting etc. Frustrating.
Have support crew come up with a solution?
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Same issues here!
Hope that support crew come up with a solution soon!!
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I am having the same kind of problems. I connected my Node X with an UTP cable. The Node X loses its stream on a regular base. Sometimes it works for a couple of hours, other times I have to reset it every 10 minutes. Quite frustrating and not happy at all!
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I switched off Auto Sense in HDMI ARC and the problem is solved.
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