Remove 4.0

Answered

Road Stones

• October 26, 2023 09:53

Anyway to remove 4.0 and go back to the last software version, I still have no library access, have done everything suggested.

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• Official comment

  

  Tony W.

  Product Support Manager

  • October 27, 2023 12:07
  • Edited

  Thanks for your patience Road Stones as I see you have an open request with The Support Crew. They will be in touch via e-mail soon but we are seeing a higher than normal volume of calls.

  They will be happy to walk you through troubleshooting your library.
• 

  Road Stones

  • October 27, 2023 10:37

  What does walk me through mean, years in the making of my folders and seems to be all gone, Anyways to go back to the older software, as i have tried everything the you have answered in the threads, nothing working and see no one else having any resolution...If I factory reset will I lose my music, is it still there?

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• 

  Thomas Casagranda

  • October 27, 2023 18:22

  Have Bluesound not heard that if it ain’t broke, don’t fix it? I am unable to play back any music in my library.

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• 

  Thomas Casagranda

  • October 27, 2023 18:24

  I am, furthermore, seriously giving thought to returning the BlueSound Vault & Nad M10 to the shop I purchased them from, as an absurd 4.02 upgrade has caused nothing but problems

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