pulse sub plus not connecting to anything

Answered

Joss Jocelyn

• October 24, 2023 14:31

Pulse sub+ Do not pairing. 

I can not longer pairing the installation. 

Both with cable or wifi wireless.

Factory settings (reset) do not fixed the problem. 

With the Cable I get the color light blue flashing purple. (don't show in the bluos app)

Wireless I get the color first red, than flashing green, than stay the light green. (I see with the app: The Pulse sub+) Try Connect: Installation process cannot be completed. 

Help me please. 

0

• Official comment

  

  Tony W.

  Product Support Manager

  • October 25, 2023 13:12

  Hi Joss

  I have escalated your issue to our Support Crew - they will be happy to assist
• 

  Rob A Roy

  • June 11, 2024 01:35

  I also can't pair mine. When I do it sounds distorted. I use it a level so not to bother my neighbors. I haven't been able to get set to wired. I'm using the RCA cable. 

  0
• 

  Joss Jocelyn

  • June 11, 2024 02:55

  I am upset with product as the technical support are unable to put it right i have now put it back in the box as its waste of time

  0
• 

  Tony W.

  Product Support Manager

  • June 11, 2024 12:44

  Hi Joss

  I reviewed your case history with our Support Crew,  Back in November of '23, we diagnosed a possible hardware issue with your SUB. We asked for some necessary information from you such as proof of purchase information to review if it qualified for warranty and what your options were. We never heard back from you. I have re-opened your request so our Support Crew will be reaching out via e-mail in the next 48 hours as I have re-opened your request.
  
  Hi Rob
  
  I have also re-opened your request from April as we never heard back from you about our recommendations, which sounds like may still not have worked. Pleas also look for an e-mail from our Support Crew.

  0

Please sign in to leave a comment.