"Most used" has a link to TIDAL connect -- which leads to a "Page Not found" message

Answered

Robert Kiley

• October 23, 2023 09:34

I noticed my "Most Used" services include "TIDAL connect" -- with an option to "Open TIDAL app".  When I do  this however, I get a "Page not found" error message.

There is "back" button, when then takes me to the Tidal app home page, but not sure why it doesn't load this when I first follow the link to Tidal connect.

And if you are wondering why I would open the Tidal app from Bluesound it is because the Bluesound app doesn't give me "My Daily Discoveries" of "My New Arrivals" playlists (though it does provide access to My Mix playlists) -- hence I still need to use the Tidal app,

Windows App 4.0.0; Bluos 4.0.2

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• Official comment

  

  Tony W.

  Product Support Manager

  • October 24, 2023 17:53

  No judgment on which App you prefer from us... just glad you are using a BluOS Player.

  I have passed this along to our QA Team to review and have the Product Development Team resolve in a near future update.
• 

  Hubertus

  • November 23, 2024 09:47

  Hi,

  this bug is still present ....

  Windows App 4.4.1

  BluOS 4.8.7

   

  Br, Hubertus

   

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• 

  Tony W.

  Product Support Manager

  • November 25, 2024 15:31

  Hi Hubertus - the issue is in the BluOS App for Windows and macOS which has yet to be updated. Sorry for the confusion and thanks for your patience.

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• 

  Hubertus

  • July 09, 2025 12:44

  Hi,

  finally this bug is fixed with Desktop Windows BluOS Controller App 4.10.0, just after 1 year ...

  Br, Hubertus

  1
• 

  Hubertus

  • August 07, 2025 05:40
  • Edited

  Hi,

  Windows App 4.10.0, BluOS 4.10.19

  There ist a new bug:

  When not logged in TIDAL on the desktop when using "Open TIDAL music" button in the Windows app there is an error message in the opening

  window:

  <Error>

  <Code>AccessDenied</Code>

  <Message>Access Denied</Message>

  </Error>

  

   

  Br, Hubertus

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• 

  Tony W.

  Product Support Manager

  • August 12, 2025 13:50

  This is not an error message... it is an accurate description suggesting you logged out of TIDAL. This is likely a timing issue as you have logged out of TIDAL but the TIDAL access has not cleared your screen yet.

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• 

  Hubertus

  • August 15, 2025 05:57

  Hello Tony W.,

  I don't understand your answer:

  For me it's an error message: the desktop app tells me when looking at the TIDAL music service page that I'm logged in my TIDAL account, nevertheless I get this error message.

   

  Br, Hubertus

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