Comments

5 comments

Date Votes
  • Official comment
    Seppi Evans
    Hi-Res
    • Edited

    Try this…

    Reboot your router
    Wait 5 minutes - very important step
    Reboot all your players
    Wait 5 more minutes
    Relaunch the App

  • Road Stones

    As i Have said earlier, have reboot...meant router and app

    0
  • b s

    That's the issue with bluesound. They don't read what you type and ask you to do thing that most people have already tried and type. Reboot and restart and get logs. Then this case is considered solved as they replied to you.

    -1
  • Tony W.
    Product Support Manager

    Hi Road Stones

    If you select Settings, Send Support Request, our Support Crew will reach out to you and help troubleshoot what is happening.They will reach out.

    That being said, any chance you have a USB drive plugged into one of your players? If so, please check out this Help Centre Article; https://support.bluos.net/hc/en-us/articles/360037137354

     

    0
  • Road Stones

    I have done this - twice "If you select Settings, Send Support Request, our Support Crew will reach out to you and help troubleshoot what is happening.They will reach out".....why is this response made on everyones issues with 4.0?...

    this as well stated to many of the issues stated "Reboot your router Wait 5 minutes - very important step Reboot all your players Wait 5 more minutes Relaunch the App.....i have no usb drive plugged in.....but when i do, the usb can be used, but can't load any music into it seen from the desktop of the app....take forever to index

    with no usb drive, i have reboot...i have reindexed....nothing

    0

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