backup usb playlists

James Connor

• October 22, 2023 14:25

Anyone know how to back up / restore usb playlists on 4.0.

I lost my usb playlists after upgrading to 4.0 and have now manually redone a lot of them and want to know how to back them up.  

When I click on back up it says I need a writable usb drive (which it is)???

I used to be able to back them up using 3.0

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• Official comment

  

  Tony W.

  Product Support Manager

  • October 24, 2023 13:32

  Hi James

  Here is the updated process; https://support.bluos.net/hc/en-us/articles/360000479488

  If you are having issues, our QA Team will want to see the log file. You can send it by selecting Settings, Send Support Requests in the App. There should be no issue with USB 3.0 but this will confirm if there is or not.
• 

  Seppi Evans

  Hi-Res

  • October 22, 2023 14:52
  • Edited

  USB memory stick need to be formatted to FAT32 or NTFS.

  I just tested a small (2GB) memory stick formatted to FAT32 and it backed up my playlists, confirmed on a computer as I could see the backup file.

  Might be an issue if you are using a USB 3.0 memory stick?

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• 

  James Connor

  • October 22, 2023 15:10

  yeah its usb 3.0 128gb, does this mean not compatible with bluos 4.0 when it used to be fine on 3?

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• 

  Seppi Evans

  Hi-Res

  • October 22, 2023 15:13
  • Edited

  Do you have any other memory sticks to try? It was purely speculation about USB 3.0 on my part.

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  James Connor

  • October 24, 2023 16:57

  Tried 2 x usb sticks both formatted fat 32 and cannot backup playlists.

  I have submitted a support request

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• 

  Tony W.

  Product Support Manager

  • October 25, 2023 15:43

  Thanks James

  Our Support Crew will be in touch. Just a heads up they are running a little later than normal due to a high call volume...

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