Search function not working with new interface

Answered
Michael Bisset
Upgraded to 4.0.2 on both my iPad and iPhone. On new interface the search function hangs whenever it is used. However when I revert to old interface using option in app, the problem goes away. Is there a bug with this function in new interface
1

Comments

16 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager
    • Edited

    Hi Johan

    Check to ensure you are searching your Library and not another Service such as TuneIn; https://support.bluos.net/hc/en-us/articles/360000469128

  • Richard
    • Edited

    I just tested using my iPhone and search is working ok for me and is much quicker than with the old version of the app.

    This is using the new interface, by the way. 

    0
  • Seppi Evans
    Hi-Res

    Hi Michael, try deleting the App and download again from the App Store to see if that helps. If not try a Router reboot followed by a powercycle of your Bluesound devices.

    1
  • Michael Bisset

    Have reloaded app, rebooted router x 2 and rebooted Node 2i x 2 and unfortunately search function always hangs when used. When it hangs, there is an icon like a fast rotating clock hand and the message 'loading' below. Can however get all other functions to work so just one part of app is not functioning. Also checked that there are no IP conflicts with devices attached to my network. Both iPad and iPhone on IOS 17.0.3. Have also done hard reboot of both devices. iPhone is SE (2020) and iPad is 6th generation.

    Grateful for any other suggestions.

     

    0
  • Seppi Evans
    Hi-Res
    • Edited

    Well you have done absolutely everything I can think of as a first step.

    You could for the time being switch to the old interface, next I would (personally) remove any streaming services but beyond that I would now log a support ticket.

    Using the BluOS App, Select Settings…Send Support Request.

    0
  • Michael Bisset

    Thanks

    I can go to Home Screen -- then Settings - then User Interface - then Disable New Interface to get back to version 3.0 which continues to work well.

    I will send a support request in the next day or two.

    2
  • Manuel Patinoiv

    Same thing happening to me. I upgraded app to 4.0.0 and hardware is 4.0.2. My search is not working. I’ve tried deleting the app and reinstalling it, no help.

    0
  • Tony W.
    Product Support Manager

    Hi All

    We have issued some fixes for search in the BluOS App for Windows and macOS today. Look for an upgrade to BluOS 4.0.1 for these two Apps in the next 24-48 hours. There is also a new iOS App that will also prompt you in next 24-48. I cannot confirm this is fixed in iOS but I do see something on the internal engineering notes that might be a partial fix for this...

    Thanks for your continued patience...

    -1
  • Johan B

    I have exactly the same problem. App deleted and re-installed, Vault and WiFi rebooted without improvement.

    1
  • Johan B

    Thanks Tony, that seems to solve the problem. The search function crashed because I did not select Library or Tuneln from the beginning. Now the last used of these is default.

    0
  • Michael Bisset

    I started this thread 2 months ago and had not got anywhere until I saw Tony's response earlier today. Now the latest interface is working perfectly when I select in my case either Library, Qobuz or TuneIn. The default (no selection) when you set up the App, does not allow the search function to work. I had mistakenly thought that no specific selection would allow all services to be searched. Perhaps a default setting at startup that allowed the search function to work would be a better starting point !

    0
  • Manuel Patinoiv

    Sigh, thanks Tony for adding this article. I've been using the old UI and waiting for an update. Thanks Johan for bringing this up. 

     

     

    Please voice my opinions up that the dropdown should be more visible or should have some default like the accounts you're signed into. 

    0
  • Johan B

    I agree with Michael and Manuel. A reasonable pre-selection in the search function would prevent unnecessary re-booting etc.

    0
  • Manuel Patinoiv

    Yeah, I'm usually pretty tech saavy. 

    I believe Sonos has a good UI where you go to one screen and select the service you'd like to stream from otherwise it will search all services then you can filter from there. 

    0
  • Joe

    Can’t search Qobuz with new release. Just hangs. Had to downgrade.

    0
  • Michael Bisset

    Joe - see my response from one month ago. Same happened to me until I realised that the search function only works if you specifically pick the service you wish to search. The default at setup causes the search to hang.

    1

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