Customer Support hours is a joke, right?

Answered

Martin Amdur

• October 20, 2023 17:37
• Edited

So the support page talks of hours going to 7:00 PM CST. So why does support chat dump me at 1:00 PM on a Friday when I am number 1 in queue and have been waiting for an hour? In what world i it OK to not answer the queue BEFORE you close it for the day (at 1:00 not 7:00)? This has happened to me many times since getting my first Blue Sound device. The phone "queue" is even more of a joke. Why not change these "hours" to reflect reality rather than lying to your customers?

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• Official comment

  

  Tony W.

  Product Support Manager

  • October 20, 2023 17:40

  Hi Martin

  It appears that our chat server went down. We have the stub from it and one of our Support Crew Members will be reaching out via e-mail shortly.

  Thanks for your patience...
• 

  Martin Amdur

  • October 20, 2023 17:36

  Just to clarify, the chat is also now closed for the rest of the day. 

   

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