No Sound to Sony TV via HDMI ARC

Answered

John Judge

• October 20, 2023 17:03

When I switch my audio output to Audio System, I get no sound to the TV. There does not appear to be a handshake with the TV. I can stream to my external speakers fine, but no sound comes from the TV. This was not always the case. Is this a known issue? Did something change in the v4.0? Bug?

0

• Official comment

  

  Tony W.

  Product Support Manager

  • October 20, 2023 18:17

  Hi John

  No major changes happened to digital signal processing in BluOS 4.0. Can you please select Settings, Send Support Request in The App so we may review your log file. Once we have that, one of our Support Crew will be in touch via e-mail to troubleshoot further.
• 

  John Judge

  • October 20, 2023 19:22

  Sent. Thanks, Tony.

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