After updating to 4.0: Pulse Sub+ craps out while playing music and things get out of sync

Answered

Bodi

• October 20, 2023 12:15

After listening to TuneIn on low volue for a while I noticed bass from the SUB+ missing. Turned up the volume and yep, something wrong with the sound. App showed SUB+ still available but that clearly wasn't the case.

Had to disable/enable the SUB+ in the app to get things working again...

Now I come home after an hour while system was playing and all players are out of sync. Flex 2i, Pulse M and SUB+ all have a delay to the Soundbar+. I had to restart the whole system.

I just made a support ticket for this issue.

Things are getting worse on my setup dear Bluesound... First my long standing, still occuring, issue with a 8 minute audio dropout when watching movies and now this?

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• Official comment

  

  Tony W.

  Product Support Manager

  • October 20, 2023 17:35

  Thanks for the Log files Bodi - our Support Crew will be in touch.
• 

  Jiří Hotárek

  • October 21, 2023 09:10
  • Edited

  To Bodi > I have quite similar problem. I also have to disable/enable SUB+ to get things working again. But not for long. My players are very soon completely out of sync.

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  Bodi

  • October 21, 2023 17:23

  This is good to know thank you.

  Today a Flex 2i suddenly disconnected and when that happens, the SUB+ craps out too. After power cycling the Flex 2i the SUB+ came back again.

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  Bodi

  • October 23, 2023 10:26

  SUB+ crapped out again, taking the 2 rears (flex 2i and puls m) with it. So only the Soundbar+ was playing music. Had to disable/enable SUB to get the rears working again.

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  Bodi

  • October 23, 2023 15:55

  And now I heard a clear "click" indicating that the SUB+ just goes into standby or something. WHILE playing music!

  5 minutes later, no (noticable) click, but SUB+ is down again and rears are not in sync anymore.

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  Bodi

  • October 25, 2023 13:40

  So I just got word from support that the engineering team can replicate this issue but that support doesn't know the timeline when things gets fixed. They recommend hardwiring the players until this is fixed. This issue is caused by 4.0 guys! I'm not going to pull ethernet cables to my players.

  This issue is really annoying guys... same with my other long standing issue, the audio dropouts which support can also replicate but can't fix in 9 months already... My setup is getting worse and worse... this is not about a nagging GUI issue, this is about CORE functionality not working cuorrectly. is it too much to ask for a system that can just PLAY sound without hiccups or devices getting out of sync or just crap out?

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