After updating to 4.0: Pulse Sub+ craps out while playing music and things get out of sync
Answered
After listening to TuneIn on low volue for a while I noticed bass from the SUB+ missing. Turned up the volume and yep, something wrong with the sound. App showed SUB+ still available but that clearly wasn't the case.
Had to disable/enable the SUB+ in the app to get things working again...
Now I come home after an hour while system was playing and all players are out of sync. Flex 2i, Pulse M and SUB+ all have a delay to the Soundbar+. I had to restart the whole system.
I just made a support ticket for this issue.
Things are getting worse on my setup dear Bluesound... First my long standing, still occuring, issue with a 8 minute audio dropout when watching movies and now this?
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Official comment
Thanks for the Log files Bodi - our Support Crew will be in touch.
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To Bodi > I have quite similar problem. I also have to disable/enable SUB+ to get things working again. But not for long. My players are very soon completely out of sync.
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This is good to know thank you.
Today a Flex 2i suddenly disconnected and when that happens, the SUB+ craps out too. After power cycling the Flex 2i the SUB+ came back again.
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SUB+ crapped out again, taking the 2 rears (flex 2i and puls m) with it. So only the Soundbar+ was playing music. Had to disable/enable SUB to get the rears working again.
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And now I heard a clear "click" indicating that the SUB+ just goes into standby or something. WHILE playing music!
5 minutes later, no (noticable) click, but SUB+ is down again and rears are not in sync anymore.
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So I just got word from support that the engineering team can replicate this issue but that support doesn't know the timeline when things gets fixed. They recommend hardwiring the players until this is fixed. This issue is caused by 4.0 guys! I'm not going to pull ethernet cables to my players.
This issue is really annoying guys... same with my other long standing issue, the audio dropouts which support can also replicate but can't fix in 9 months already... My setup is getting worse and worse... this is not about a nagging GUI issue, this is about CORE functionality not working cuorrectly. is it too much to ask for a system that can just PLAY sound without hiccups or devices getting out of sync or just crap out?
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Same here . I just drop out the sub after some time of playing . My sound bar is connected by ethernet only the sub is connected with the second Wi-Fi build-in soundbar ,the signal is excellent and somehow the sub goes out like it is going to auto standby mode, which is not from my settings. Crazy protocol from tunein -soundbar-sub pulse +
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Hi Horvat
As always, your best option is to select Settings, Send Support Request in the App so we may review the log files. Given this thread is over a year old - the issue you are experiencing may be very different.
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Over a year old and still not solved. I configured the sub to never get in standby mode to work around this issue. Ridiculous but it works. Like many other workarounds to keep this system working...
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