Solid red LED after Update BluOS 4.0 Pulse Flex 2i

Answered
Marvin
Hello, after updating my devices M12, Powernode 2i und Pulse Flex 2i to BluOS 4.0 the Flex 2i stay in n solid red light. Sometimes it works, sometimes it hanging up. Connection to LAN doesn’t help. All other devices run perfect.
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Comments

20 comments

Date Votes
  • Official comment
    Tony W.
    Product Support Manager

    OFFICIAL COMMENT UPDATE:

    Thanks all for your patience - we have replicated this issue on the PULSE FLEX 2i. We hope to publish an update very soon on this. The PULSE FLEX is hanging up on a kernel driver at boot. 

    Keep trying to reboot it, it does eventually go. One of our Support Crew Members had it in her home and it took 7 or 8 boots before it caught. None others did so it is not affecting all FLEX 2is... just some.

    Again, we apologise for the inconvenience. 

  • krang
    • Edited

    Had the same issue.
    I had it with the battery on (the other Flex 2i without was fine and updated nicely) and I was able to restart without the battery on. After putting it back with the speaker already successfully booted up it runs smoothly since then.

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  • Tony W.
    Product Support Manager
    • Edited

    HI Nanook

    I have escalated your issue to our Support Crew, they will be in touch to investigate further.

    (Though yes, if it's a Battery Pack attached, Krang's comments may help too).

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  • Marvin

    Thanks for your answer. The Flex 2i works on AC without battery pack. After disconnecting power for several times it runs sometimes. This behavior came with the actual BluOS update.

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  • Csuper69

    Hello, same issue with my Pulse Flex 2i : solid red light. It doesn’t work since the new BluOS update. The factory reset is also impossible

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  • Simon Tippett

    One of my Flex 2i is now dead and has red light and unable to reset or get back on the network.

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  • Rlotzkar
    • Edited

    Same problem after updating. Have 3 Pulse Flex 2i. All hardwired to power and Internet. Two are fine after upgrade to 4.0, one is solid red light

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  • Rlotzkar

    Ok, rebooting finally worked.

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  • Jasper Balduk

    Rebooting worked a couple of days ago, but since this morning, it’s burning solid red again. Even after 8 times trying to reboot once more. What to do?

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  • Marvin

    Same behavior here. You have to reboot it several times. This is not satisfying.

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  • Simon Tippett
    • Edited

    I managed to get it working in another room wired, but as soon as I move it back to the kitchen where I can't use Ethernet it's back to solid red light.

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  • Tony W.
    Product Support Manager

    Thank you for your feedback - we have identified the root cause of this issue and have made some changes to the upgrade server affecting BLUESOUND PULSE FLEX 2i models. Rest assured, once you get it blue again next time, it should prompt for an upgrade to resolve this issue.

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  • Simon Tippett

    Thats not helpful when the issue is we can't get it blue...

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  • Tony W.
    Product Support Manager

    Hi Simon - since you got it back to Blue using Ethernet, please try that again to get the prompt - once updated, it will be ok. If you are having issues and moving it does not get it working again, please e-mail support@bluesound.com and they may have some tricks to help.

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  • Simon Tippett

    This is an absolute pain and I don't even use the app I use Roon. I don't need any Bluesound capability I just need it to connect to Roon without dragging it around the house and using Ethernet

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  • Csuper69

    New update this evening for my Pulse Flex 2i, which obviously solved the problem. It now works normally. Thanks !.

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  • Tony W.
    Product Support Manager

    Our pleasure

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  • Brett Cook

    Same issue for me. Pulse Flex solid red after update. Cannot connect to LAN. Tried endless power ups, never gets past solid red light immediately after connecting AC power.

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  • Brett Cook

    Incidentally I have a node that died a few years back with this same solid red light problem. It was never fixed. I have a bricked Node, Pulse Mini 2i, and now this latest Flex.

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  • Marvin

    In my case the update solve the problem. Thanks to your team!

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