Sound cutting out and periodic loss of surround channels after upgrading to 4.0
Answered
I have a home theater group set up with a Pulse Soundbar+ in front and speakers connected to a Powernode for surround. After upgrading to 4.0.2, I’m having issues when streaming music from both Tidal and Radio Paradise. The sound is cutting out periodically and I keep losing the surround channels completely. Sometimes it comes back but usually I have to reboot the soundbar to get all channels back.
I have checked diagnostics and all devices are upgraded to 4.0.2. Signal strength to the soundbar is good (-51 dBm) and the Powernode is directly connected via Ethernet cable. Since I was losing surround, I thought it might be an issue with the Powernode and because I have another Powernode for the patio, I swapped them. The problem persisted.
Any help would be much appreciated. Thank you.
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Hey Rob, let mw know if you test setting amplifer stanby off on your pulse prior to setting up a theatre group.
Then we can let bluesound know our findings....
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Hi James and Rob
We are much more interested in the eARC vs ARC and not stand by as we have suggested.
We are asking you to troubleshoot the amount of packets being sent in eARC vs ARC.
Thank you
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Hi Tony
I will try Arc first, would you like me send the log after the rears cut out or before?0 -
Thanks Rob
Yes. Please continue to work with Vivek on this matter offline.
Thanks for your help.
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@ James
Vivek has been great with finding out what's going on, I sent all logs.
I tried the amp stand by and the problem still shows its ugly head, thought you'd like to know James.
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Hi Rob, yeah defo interested in keeping up to date with this.
BS have informed me that they have recreated the bug and are looking at it.
However bear in mind I reported this over 4 months ago and no fix still.
I moved to BS from a Sonos Arc with surrounds and never had these issues.
They also integrated apple music with dolby atmos direct in to their app as a music service.
I am left wondering if I made a bad choice moving to Pulse Soundbar+ with Powernode as surrounds....
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@James
We have figured out its definitely related to Earc, reducing to Arc resolves the issue. You sacrifice Atmos for the time being. Hopefully they resolve this issue.
Thanks for everybody's assistance.
Rob
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Thats interesting thanks for the update.
The big question is when will they finally fix it.
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I tried a workaround and connected the TV (LG) using an optical cable instead of HDMI/eARC and I made sure that all bluesound devices (soundbar+, 2 Flex) have fixed IP adresses in the internet router config (DHCP). Bluesound devices are connected by wire. Had no interruption anymore so far.
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Changing to optical means losing dolby atmos and hi res audio.
Downgrading arc to earc has the same problem.
Bluesound need to sort this, I reported this 5 months ago.
Soooo disappointed with the support we get (dont get)
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Agreed with James, point of this is to regain atmos
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Agreed with James, point of this is to regain atmos
As do we here - we are continuing to investigate.
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Hi Tony, this thread has been open for 7 months.
Is the time frame to a fix: weeks, months or years?
Thanks, James.
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Hi, does this weeks update to BluOS 4.4.11 fix the earc issue we have here?
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Watched a couple of movies over the weekend and BluOS 4.4.11 does seem to have fixed the surrounds dropping off a cliff for me.
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Hi Tony, does this weeks update to BluOS 4.4.11 fix the earc issue we have here?
It has gone super quiet on this thread.
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Hey James, at the moment movies seem ok, but Spotify looses sync after 30 mins to rears.
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Had sometime last weekend with some 7.1 / atmos movies through Earc, the problem stills shows itself. arc no problem.
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Still no resolve guys?
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